Dave Ebright Email & Phone Number

Managed a team of up to 7 Customer Relations Managers and 2 Customer Service Techs who led clients through the production and warranty process. Responsible for warranty budget and generation of reports to track costs, total numbers, and response time from trades. Interacted with all other departments to implement and improve processes such as customer satisfaction, cost reduction, increased productivity and lead generation. Responsible for maintaining high levels of customer satisfaction scores through Avid surveys. Assisted direct reports and other team members with difficult clients. Recruited, trained and managed direct reports in a growth oriented atmosphere. Performed goal oriented growth reviews with direct reports to grow self managed leaders. Instrumental in establishing and implementing a quality assurance program to reduce warranty numbers, increase trade gross profits, and delight customers. See attached current job description.

.Managed up to 7 sites including all residential construction, scheduling and quality. Trained all new builders. Managed E and S controls and best management practices. Moved into Sr. CRM position in '04.

in four developments as well as scattered sites. Normal load was around $ 2 million with 45 to 75 settlements per year. Duties included meeting with buyers and realtors for pricing and design, scheduling and pricing of trades and vendors, change orders, and draw schedules. Ensured homes came in on time and under budget. Taking developments and homes from contract and site work through to finished product.; Duties included gathering customers, outside sales, job cost estimation, credit accounts, purchase orders, and market analysis. Products included drywall, metal studs, and acoustical ceilings.

.V. Ceiling and partitions; Acoustical ceiling mechanic, metal stud mechanic, foreman, estimator/sales. Bid, sold and installed all types of ceilings.100% commercial

Assoc, Drafting And Design

Dale Carnegie,Cabinet layout certification,3M fireproofing cert.,OSHA cert.,

Associate Degree, Drafting And Design

Education record

Tech, Drafting And Design