Product Consultant
CurrentFacilitate training functions with customers while working with project managers to deliver exceptional implementation experience via product training. Identify trends and topics for customer training via communication then prepare training. Deliver group and individual instruction (i.e. training) to customers. Act as first line of customer contact for implementation. Assist in creation of course content, training materials and documentation. Design, develop and maintain training materials. Evaluate alternative methods and emerging training issues. Continuously enhance training programs.► Deliver structured group training to new clients as well as ad-hoc sessions per needs.► Assist clients in completing custom front-end system configurations prior to launch. ► First point of contact for configuration and IT support during implementation.► Coordinate with PMs to ensure clients’ implementations hit target dates.