Responsibilities included managing three employees, analyzing industry trends, projecting upcoming costs, budgeting, ordering, bill paying, cash handling, and the maintenance and repair of store equipment. Used Quick Books to keep track of inventory, cash flow and other accounting needs. Increased sales through customer service, starting in-store clubs, and coordinating special in-store events independently and with outside organizers.

Responsibilities included running cross connects for circuits, troubleshooting T1 circuits, clearing alarms, replacing cards in the Switch, dispatching technicians, coordinating with Ameritech to troubleshoot and repair customer troubles, and correcting programming errors in the Voicemail computer system.

Responsibilities included calibration and repair of Central Office and Service Technician electronic equipment, coordinating with the local supervisors to schedule calibrations, and uploading the daily work report. Worked independently and as part of a team.Team responsibilities included establishing the route for Pennsylvania I prepared a route document that included the names of all the supervisors (with contact information), the locations of the Central Office and other building we… Show more Responsibilities included calibration and repair of Central Office and Service Technician electronic equipment, coordinating with the local supervisors to schedule calibrations, and uploading the daily work report. Worked independently and as part of a team.Team responsibilities included establishing the route for Pennsylvania I prepared a route document that included the names of all the supervisors (with contact information), the locations of the Central Office and other building we needed to set up at, and the directions on how to get to the various buildings. The team received the Chairman’s Leadership Award-Sliver Level Team Performance for implementing the On-Site Calibration. Show less

Position: Customer Care Technician. This position was in a call center taking calls from customer about troubles on their phone lines.Responsibilities included engaging the customer and asking questions to diagnose the problem, then either routing the trouble ticket to the appropriate group or fixing the trouble myself. Examples of problems included programming call features on customer’s lines, connecting and disconnecting phone service, correcting programming errors in GTE’s database… Show more Position: Customer Care Technician. This position was in a call center taking calls from customer about troubles on their phone lines.Responsibilities included engaging the customer and asking questions to diagnose the problem, then either routing the trouble ticket to the appropriate group or fixing the trouble myself. Examples of problems included programming call features on customer’s lines, connecting and disconnecting phone service, correcting programming errors in GTE’s database, and correcting the programming errors in the different Switches (5ESS, DMS100, DMS10, GTD5) located in the States of WI, IL, IN, OH, MI, and PA.Received the GTE President’s Leadership Award-Bronze Level for creating a database that contained all the information (including programming instructions) a Care Technician needed. Show less