Dave Galewski Email & Phone Number

Glendale, Wisconsin, United States

• Film, edit and maintain content on "The Battery Shop" YouTube channel around lead acid batteries to enhance internal and external knowledge of Clarios' product and technical information.
• Responsible for providing technical support to the aftermarket team via the call center about battery testers/chargers, fitment studies, benchmarking and customer quality initiatives.
• Provide the organization with training material to grow the knowledge base of our internal employees and external customers related to low voltage battery capabilities and applications.
• Maintain a wide understanding of battery tester/charger equipment that is available on the market.
• Offer guidance to customers that can help reduce warranty and increase customer satisfaction.
• Offer battery training opportunities for internal and external customers.

Mukwonago, WI

• Run day to day operations of the program including budgeting and communications.
• Oversee and plan training and development for all athletes in the program.
• Plan and execute coaches clinics each year in preparation for the season.
• Run camps, clinics, tryout process, team player and coach assignments.

Menomonee Falls, Wisconsin, United States

- Head and Assistant Coach- Coach Mentor- Girls Ages 12-18- Lead multiple teams to top three finishes at volleyball National Championships

Hartland Wisconsin

• Oversee strategic direction of Order Management, Product Support and Customer Care contact centers fora 700 plus store network. Including order management process improvements, quality solutions andproduct training.
• Execute order management strategies to provide superior order fulfillment to a store network andecommerce fulfillment, nationwide.
• Act as a liaison between the Supply Chain, DC Operations and Transportation teams for optimization andperformance improvement of order execution to ensure efficient flow of customer orders.
• Analyze employee performance and daily workloads to help coach managers on implementingdevelopment and growth plans for a 25 member team, executing mid year and annualperformance reviews.
• Implemented and oversaw our New Store Order procedure and processes for 40-50 new storelocations annually.
• Led a team that processes 3000 special orders and over 100k inquiries annually.

Hartland Wisconsin

• Managed and Supervised the day to day operations of Customer Care and Product supportcontact centers including staff recruitment and developed performance to established metricsand goals.
• Drove product training and research capabilities, identifying opportunities for continuousimprovement through the implementation of quality solutions.
• Acted as a point of escalation to troubleshoot product related inquiries and customer escalations.
• Reported on daily call analysis and volume trend metics to provide staffing recommendations andcall mitigation strategies.
• Partnered with cross functional teams and vendors to increase contact center knowledge baseand promote key company initiatives
• Managed the company damage and liability claim process

Hartland Wisconsin

• Managed specific product categories to performance metrics, including Sealed Lead Acidcontributing over 25% of overall company revenue ($150m).
• Maintained vendor relationships driving down product costs to maintain margin targets andprofitability for Batteries Plus distribution and logistics division.
• Managed sourcing of line extensions for target categories with domestic and international vendorpartners. Collaborated with Sourcing, Marketing and Quality Assurance teams to launch targetcategories and products to the.
• Created and communicated vendor program and product updates and support of all stores withapproved vendor related issues.
• Served as the knowledge expert and training for internal teams, store network and consumers inproduct categories relative to product capability, technical specifications and features.

Hartland Wisconsin

Assist the Support Manager in the day-to-day oversight and training of the Support Team. Provide problem resolution for outside vendors and provide product support to all Corporate and Franchise stores.

Hartland Wisconsin

Problem solves battery related inquiries pertaining to approved vendor programs, or products that are unique or hard to find. Also supports stores with questions pertaining to Batteries Plus Bulbs, as well as consumers as it pertains to ecommerce and customer service inquiries.