David Halliday Email & Phone Number

Baden, Aargau, Switzerland

On Site Supporter for Wipro providing onsite and remote support to users in the ABB offices as required.

Zurich, Switzerland

Limited contract providing VIP Support to the Mondelez Group Headoffice in Zurich. • Maintained professional attitude for VIP Service • Staged new/replacement laptops • Provided technical assistance with computer hardware and software • Resolved technical issues in a timely manner using available resources within the company

Holderbank Ag, Switzerland

Concentrated on the deployment of Global Security Awareness Projects, IT resource management, technical problem resolution, and participation in data management, analytics, programming, and cybersecurity efforts. • Orchestrated the Global Security Awareness Training Campaign, involving more than 55K users globally, by reviewing, analyzing, and choosing optimal training modules, discussing the project with the External Vendor Technical Account Manager, daily running of the campaign and reporting the results directly to the Regional Security Managers and other stakeholders. • Decreased company costs and continuously improved the project through process automation and elimination of necessary manual labor, implementation of new user selection methods and filters, enabling of automatic report development, the introduction of Access Control Lists, and creation of an interactive management tool, utilizing Google Sheets and Data Studio software. • Minimized risk and potential losses, decreased time waste, aligned requirements with latest security standards, and facilitated the assessment process of vendor IT infrastructure through research, exploration, and maximum utilization of features presented by the OneTrust Vendor Questionnaires software, design, and implementation of modern questionnaires, templates, and management tools. • Resolved potential issues and requests, improved service quality, and delivered support to the 5-member team by efficiently prioritizing tasks, monitoring Security Mailbox and ServiceNow tools, conveying information to the Global Support Team, and providing extensive Google and Microsoft software knowledge.

Halifax, United Kingdom

Concentrated on supporting the company and improving the efficiency of operations through the delivery of technical solutions for clients. • Optimized performance of the network and accelerated the problem identification process through the successful launch of the PRTG-focused servers and monitoring of client networks, covering approximately 500 physical and virtual servers, network interfaces, telephone, and other devices. • Maximized satisfaction and retention levels of about 50 client companies by efficiently managing service delivery and product sale efforts, carefully establishing network specifications, policies, and procedures, timely updating necessary networks and applications, and ensuring all technical requirements were met. • Improved network security and minimized potential risk through network review, development, and implementation of access control, monitoring, and evaluation processes, including Access Control Lists. • Ensured complete functionality of networks and supporting equipment through communication with different hardware suppliers, such as CISCO, thorough testing, evaluation, and installation of necessary improvements. • Conserved company funds, reduced potential expenses, and boosted the efficiency of the network through constant resource monitoring, cleanup of network infrastructure and modules. • Expanded professional knowledge by constantly acquiring new knowledge of technologies and processes, participating in educational sessions and seminars, and reviewing industry publications. • Enabled swift resolution of various technical issues by introducing a help desk system, utilizing SysAid software, the configuration of accessibility, functionality, visual experience, and management of the call strategies.

Boracay, Philippines

Self-taught freelance underwater photographer and videographer for 5 star scuba diving shops in Boracay, Philippines.Utilising equipment from Canon 550D DSLR, Lumix TS4 compact cameras and GoPro complete with strobes, flashlights and filters.Providing a personalised customer service and excellent experience.

Boracay, Philippines

Qualified as a PADI and SSI scuba diving instructor, providing a range of services to clients:• Introducing clients to diving for the first time in a structured and safe manner.• Educating new and existing divers and issuing certifications as appropriate.• Adhering to a 5 star standard in both attitude and professionalism when conducting services.• Guiding experienced divers on local diving destinations.• Assisting in managerial duties and daily shop running.

Halifax, United Kingdom

Prepared weekly progress reports covering levels of service and outstanding issues – presented findings to loan team, DSMs, and key business stakeholders. Innovated IT solutions for business transformation and IT project changes. Conducted thorough analysis of complex business issues and IT risks. Played a key role in full project lifecycle management.• Impacted team performance through coaching and mentoring of systems analysts as needed.• Contributed to smooth integration of HBOS and Lloyds by facilitating implementation of new systems across assigned team.• Collaborated in building test environment encompassing HBOS Heritage applications and components within loan sales platform.

Halifax, United Kingdom

Served a key role in IT changes / transformation through delivery of innovative solutions. Implemented changes to loan system, including new strategies and pricing as well as creation of detailed documentation. Addressed business requests and supported all aspects of estimating and resources planning. Analysed IT and business issues as well as risks.• Recognised as Loan Service Department centre of excellence; selected from 30 to lead Loan Department service delivery during a period of restructuring.• Recognised loan system expert to ensure proper handling of problems and changes as well as SME on Strategyware Engine that governs loan decision-making.

Leeds

Oversaw delivery of services excellence in alignment with Service Level Agreements (SLAs). Tactfully and diplomatically resolved concerns and complaints. Maintained meticulous levels of attention to detail to ensure data integrity while entering Visa application into bespoke system. Took on leadership role as needed.• Proposed and implemented process enhancements to increased workload efficiency.• Developed and implemented highly effective logging system utilised by up to 100 staff members.• Maintained impressive record of problem analysis and resolution during original calls.• Escalated priority issues and customer complaints as needed.• Boosted Visa application targets (120 daily) by eliminating manual checks and introducing automatic emails.