David Halliday Email & Phone Number

Baden, Aargau, Switzerland

On Site Supporter for Wipro providing onsite and remote support to users in the ABB offices as required.

Zurich, Switzerland

• Limited contract providing VIP Support to the Mondelez Group Headoffice in Zurich.
• Maintained professional attitude for VIP Service
• Staged new/replacement laptops
• Provided technical assistance with computer hardware and software
• Resolved technical issues in a timely manner using available resources within the company

Holderbank AG, Switzerland

• Concentrated on the deployment of Global Security Awareness Projects, IT resource management, technical problem resolution, and participation in data management, analytics, programming, and cybersecurity efforts.
• Orchestrated the Global Security Awareness Training Campaign, involving more than 55K users globally, by reviewing, analyzing, and choosing optimal training modules, discussing the project with the External Vendor.
• Decreased company costs and continuously improved the project through process automation and elimination of necessary manual labor, implementation of new user selection methods and filters, enabling of automatic report.
• Minimized risk and potential losses, decreased time waste, aligned requirements with latest security standards, and facilitated the assessment process of vendor IT infrastructure through research, exploration, and.
• Resolved potential issues and requests, improved service quality, and delivered support to the 5-member team by efficiently prioritizing tasks, monitoring Security Mailbox and ServiceNow tools, conveying information to.

Halifax, United Kingdom

• Concentrated on supporting the company and improving the efficiency of operations through the delivery of technical solutions for clients.
• Optimized performance of the network and accelerated the problem identification process through the successful launch of the PRTG-focused servers and monitoring of client networks, covering approximately 500 physical.
• Maximized satisfaction and retention levels of about 50 client companies by efficiently managing service delivery and product sale efforts, carefully establishing network specifications, policies, and procedures.
• Improved network security and minimized potential risk through network review, development, and implementation of access control, monitoring, and evaluation processes, including Access Control Lists.
• Ensured complete functionality of networks and supporting equipment through communication with different hardware suppliers, such as CISCO, thorough testing, evaluation, and installation of necessary improvements.
• Conserved company funds, reduced potential expenses, and boosted the efficiency of the network through constant resource monitoring, cleanup of network infrastructure and modules.

Boracay, Philippines

Self-taught freelance underwater photographer and videographer for 5 star scuba diving shops in Boracay, Philippines.Utilising equipment from Canon 550D DSLR, Lumix TS4 compact cameras and GoPro complete with strobes, flashlights and filters.Providing a personalised customer service and excellent experience.

Boracay, Philippines

• Qualified as a PADI and SSI scuba diving instructor, providing a range of services to clients:
• Introducing clients to diving for the first time in a structured and safe manner.
• Educating new and existing divers and issuing certifications as appropriate.
• Adhering to a 5 star standard in both attitude and professionalism when conducting services.
• Guiding experienced divers on local diving destinations.
• Assisting in managerial duties and daily shop running.

Halifax, United Kingdom

• Prepared weekly progress reports covering levels of service and outstanding issues – presented findings to loan team, DSMs, and key business stakeholders. Innovated IT solutions for business transformation and IT.
• Impacted team performance through coaching and mentoring of systems analysts as needed.
• Contributed to smooth integration of HBOS and Lloyds by facilitating implementation of new systems across assigned team.
• Collaborated in building test environment encompassing HBOS Heritage applications and components within loan sales platform.

Halifax, United Kingdom

• Served a key role in IT changes / transformation through delivery of innovative solutions. Implemented changes to loan system, including new strategies and pricing as well as creation of detailed documentation..
• Recognised as Loan Service Department centre of excellence; selected from 30 to lead Loan Department service delivery during a period of restructuring.
• Recognised loan system expert to ensure proper handling of problems and changes as well as SME on Strategyware Engine that governs loan decision-making.

Leeds

• Oversaw delivery of services excellence in alignment with Service Level Agreements (SLAs). Tactfully and diplomatically resolved concerns and complaints. Maintained meticulous levels of attention to detail to ensure.
• Proposed and implemented process enhancements to increased workload efficiency.
• Developed and implemented highly effective logging system utilised by up to 100 staff members.
• Maintained impressive record of problem analysis and resolution during original calls.
• Escalated priority issues and customer complaints as needed.
• Boosted Visa application targets (120 daily) by eliminating manual checks and introducing automatic emails.