Dave Harvey

Dave Harvey Email and Phone Number

Customer Experience Manager @ ProArch @ ProArch
atlanta, georgia, united states
Dave Harvey's Location
Atlanta Metropolitan Area, United States
Dave Harvey's Contact Details

Dave Harvey personal email

n/a

Dave Harvey phone numbers

About Dave Harvey

Ontinue's Sr. Director of MDR Delivery, my focus is on empowering clients through the innovative use of the Microsoft Security Suite and our ION MXDR platform. With a track record of enhancing customer retention and satisfaction, I have honed a skill set in managed services and strategic marketing, which has been instrumental in driving product and process improvements.At the helm of Ontinue's Consulting team, I prioritize customer-first strategies while fostering leadership development within the organization. My approach is rooted in creating a culture of continuous improvement, ensuring that our clients benefit from the most effective cybersecurity solutions and that our team members grow and excel alongside the business.

Dave Harvey's Current Company Details
ProArch

Proarch

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Customer Experience Manager @ ProArch
atlanta, georgia, united states
Website:
proarch.com
Employees:
244
Dave Harvey Work Experience Details
  • Proarch
    Customer Experience Manager
    Proarch Jul 2024 - Present
    Atlanta, Georgia, United States
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  • Ontinue
    Sr. Director Mdr Delivery
    Ontinue Feb 2023 - Jul 2024
    Atlanta, Georgia, United States
    Head Coach for Ontinue's Consulting team helping customers understand, deploy and fully leverage both the Microsoft Security Suite as well as Ontinue's world-class ION MXDR platform.
    View
  • Open Systems
    Sr. Program Manager Customer Retention
    Open Systems Mar 2022 - Jul 2023
    Remote Atlanta, Ga
    View
  • Core Technologies, Inc
    Director Of Service Delivery And Operations
    Core Technologies, Inc Feb 2021 - Apr 2022
    Norcross, Georgia, United States
    Responsible for management of circuit installation and installation, oversight of project managers, vendor management and special projects. Responsible for process definition, improvement and training of the delivery teams. Responsible for ensuring high levels of customer satisfaction by deployment of well trained and customer-centric employees with defined and repeatable processes.
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  • Dell Secureworks
    Senior Manager, Client Experience And Renewals
    Dell Secureworks Aug 2016 - Feb 2021
    Atlanta, Ga
    The Senior Manager, Client Experience and Renewals is a key member of the sales leadership team and leads a team of experienced project managers and client account managers responsible for renewing services in our client base in the US. This posion is measured on the business objectives of maximizing revenue and client satisfaction during the renewals process. The Senior Manager, Client Experience and Renewals will drive improvements in people, process and technology to achieve improved… Show more The Senior Manager, Client Experience and Renewals is a key member of the sales leadership team and leads a team of experienced project managers and client account managers responsible for renewing services in our client base in the US. This posion is measured on the business objectives of maximizing revenue and client satisfaction during the renewals process. The Senior Manager, Client Experience and Renewals will drive improvements in people, process and technology to achieve improved business results. Show less
  • Microcorp
    V.P. Operations
    Microcorp Apr 2015 - Aug 2016
    Greater Atlanta Area
    Lead Microcorp Provisioning and Pricing teams and support our extensive Partner base.
  • Birch Communications
    Sr. Director Coordinated Services
    Birch Communications Sep 2014 - Jan 2015
    Atlanta, Ga
    Led nation-wide operations team for provisioning. Responsible for order quality, budget target driven revenue production, customer experience, product release input, leadership development and extensive experience with customer escalation. Analytical results-driven leader with an emphasis on maximizing individual and team performance based on defined strategic objectives.
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  • Cbeyond
    Sr. Director Market Operations
    Cbeyond Dec 2012 - Jan 2015
    Led New Order Provisioning operations nationwide to include MPLS, Fiber, Cloud Server and Cloud PBX installations. Responsible for target-driven results based on it or revenue forecasts and ensured maximization of order quality, installations and revenue realization. Responsible for forecasting and achieved 100% of forecast 10 of 12 months. Responsible for team development, $6.8 Mil. budget and team of over 80 employees. Led effort to centralize unit in 2013. Responsible for key KPI’s to track… Show more Led New Order Provisioning operations nationwide to include MPLS, Fiber, Cloud Server and Cloud PBX installations. Responsible for target-driven results based on it or revenue forecasts and ensured maximization of order quality, installations and revenue realization. Responsible for forecasting and achieved 100% of forecast 10 of 12 months. Responsible for team development, $6.8 Mil. budget and team of over 80 employees. Led effort to centralize unit in 2013. Responsible for key KPI’s to track performance and customer satisfaction as well as process and product improvements to streamline operations. Managed outsourced vendor for Cloud PBX design. Show less
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  • Cbeyond
    Regional Operations Director
    Cbeyond Dec 2012 - Sep 2014
    Led Market Operations for Atlanta directly and also Miami, Boston, and D.C. Was responsible to launch Operations in Miami, Boston and DC. Responsible for order quality and had lowest cancel rate (5%) nationwide for my entire tenure. Had operational responsibility for launches of Cloud PBX, Fiber, Smart Start and MPLS. Worked closely with the Sales department to remove obstacles and maximize operational efficiencies. Led reporting and analytics team to better define and track KPI’s and… Show more Led Market Operations for Atlanta directly and also Miami, Boston, and D.C. Was responsible to launch Operations in Miami, Boston and DC. Responsible for order quality and had lowest cancel rate (5%) nationwide for my entire tenure. Had operational responsibility for launches of Cloud PBX, Fiber, Smart Start and MPLS. Worked closely with the Sales department to remove obstacles and maximize operational efficiencies. Led reporting and analytics team to better define and track KPI’s and performance. Show less
    View
  • Sales At Omni Business Products
    Sales Representative
    Sales At Omni Business Products 2000 - 2002

Dave Harvey Skills

Managed Services Telecommunications Voip Cloud Computing Solution Selling Mpls Unified Communications Account Management Direct Sales Wireless Co Location Salesforce.com Sales Vendor Management Telephony Team Leadership Saas Networking Sales Process Crm Sales Operations Data Center Customer Satisfaction Marketing Strategy Sales Management Hosted Services Sip Trunking Ethernet Business Development Ip Customer Retention Strategic Partnerships Selling New Business Development Mobile Devices T1 Customer Experience Professional Services Sip Broadband Product Management Channel Partners B2b Computer Network Operations Cisco Technologies Network Design Disaster Recovery Sales Presentations Call Center Fiber Optics

Dave Harvey Education Details

Frequently Asked Questions about Dave Harvey

What company does Dave Harvey work for?

Dave Harvey works for Proarch

What is Dave Harvey's role at the current company?

Dave Harvey's current role is Customer Experience Manager @ ProArch.

What is Dave Harvey's email address?

Dave Harvey's email address is dh****@****inc.com

What is Dave Harvey's direct phone number?

Dave Harvey's direct phone number is (404) 327*****

What schools did Dave Harvey attend?

Dave Harvey attended University Of Georgia - Terry College Of Business.

What are some of Dave Harvey's interests?

Dave Harvey has interest in Children.

What skills is Dave Harvey known for?

Dave Harvey has skills like Managed Services, Telecommunications, Voip, Cloud Computing, Solution Selling, Mpls, Unified Communications, Account Management, Direct Sales, Wireless, Co Location, Salesforce.com.

Who are Dave Harvey's colleagues?

Dave Harvey's colleagues are Shaik Sana Fathima, Brian Rodriguez, Rahul Dogra, Varalakshmi Lakshmi, Puneetha Achar, Venkata Ramana, Amruta Perjabadi.

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