Dave Harvey Email & Phone Number

Atlanta, Georgia, United States

Atlanta, Georgia, United States

Head Coach for Ontinue's Consulting team helping customers understand, deploy and fully leverage both the Microsoft Security Suite as well as Ontinue's world-class ION MXDR platform.

Remote Atlanta, Ga

Norcross, Georgia, United States

Responsible for management of circuit installation and installation, oversight of project managers, vendor management and special projects. Responsible for process definition, improvement and training of the delivery teams. Responsible for ensuring high levels of customer satisfaction by deployment of well trained and customer-centric employees with defined and repeatable processes.

Atlanta, Ga

The Senior Manager, Client Experience and Renewals is a key member of the sales leadership team and leads a team of experienced project managers and client account managers responsible for renewing services in our client base in the US. This posion is measured on the business objectives of maximizing revenue and client satisfaction during the renewals process. The Senior Manager, Client Experience and Renewals will drive improvements in people, process and technology to achieve improved… Show more The Senior Manager, Client Experience and Renewals is a key member of the sales leadership team and leads a team of experienced project managers and client account managers responsible for renewing services in our client base in the US. This posion is measured on the business objectives of maximizing revenue and client satisfaction during the renewals process. The Senior Manager, Client Experience and Renewals will drive improvements in people, process and technology to achieve improved business results. Show less

Greater Atlanta Area

Lead Microcorp Provisioning and Pricing teams and support our extensive Partner base.

Atlanta, Ga

Led nation-wide operations team for provisioning. Responsible for order quality, budget target driven revenue production, customer experience, product release input, leadership development and extensive experience with customer escalation. Analytical results-driven leader with an emphasis on maximizing individual and team performance based on defined strategic objectives.

Led New Order Provisioning operations nationwide to include MPLS, Fiber, Cloud Server and Cloud PBX installations. Responsible for target-driven results based on it or revenue forecasts and ensured maximization of order quality, installations and revenue realization. Responsible for forecasting and achieved 100% of forecast 10 of 12 months. Responsible for team development, $6.8 Mil. budget and team of over 80 employees. Led effort to centralize unit in 2013. Responsible for key KPI’s to track… Show more Led New Order Provisioning operations nationwide to include MPLS, Fiber, Cloud Server and Cloud PBX installations. Responsible for target-driven results based on it or revenue forecasts and ensured maximization of order quality, installations and revenue realization. Responsible for forecasting and achieved 100% of forecast 10 of 12 months. Responsible for team development, $6.8 Mil. budget and team of over 80 employees. Led effort to centralize unit in 2013. Responsible for key KPI’s to track performance and customer satisfaction as well as process and product improvements to streamline operations. Managed outsourced vendor for Cloud PBX design. Show less

Led Market Operations for Atlanta directly and also Miami, Boston, and D.C. Was responsible to launch Operations in Miami, Boston and DC. Responsible for order quality and had lowest cancel rate (5%) nationwide for my entire tenure. Had operational responsibility for launches of Cloud PBX, Fiber, Smart Start and MPLS. Worked closely with the Sales department to remove obstacles and maximize operational efficiencies. Led reporting and analytics team to better define and track KPI’s and… Show more Led Market Operations for Atlanta directly and also Miami, Boston, and D.C. Was responsible to launch Operations in Miami, Boston and DC. Responsible for order quality and had lowest cancel rate (5%) nationwide for my entire tenure. Had operational responsibility for launches of Cloud PBX, Fiber, Smart Start and MPLS. Worked closely with the Sales department to remove obstacles and maximize operational efficiencies. Led reporting and analytics team to better define and track KPI’s and performance. Show less