Brian Rodriguez Email & Phone Number

Atlanta, Ga, Us

Atlanta, Georgia, United States

As a Customer Success Manager at ProArch, I am dedicated to ensuring that our clients derive maximum value from our technology solutions, driving their business success and fostering long-term partnerships. My role involves a blend of strategic relationship management, technical expertise, and a deep understanding of our clients' business objectives.- Client Onboarding & Engagement: Successfully onboard new clients by guiding them through the implementation of ProArch’s cloud services, cybersecurity solutions, and digital transformation offerings. I ensure a smooth transition and strong initial adoption, setting the stage for long-term success. - Strategic Relationship Management: I build and maintain trust-based relationships with key stakeholders, serving as their strategic advisor. I proactively engage with clients to understand their evolving needs, aligning our solutions to support their business goals.- Proactive Support & Issue Resolution: By regularly monitoring customer health metrics, I identify potential challenges early and address them proactively. I work closely with our technical teams to resolve issues efficiently, minimizing disruption to the client’s operations.- Renewal & Growth:I collaborate with the sales team to drive contract renewals and identify opportunities for upselling additional services. My efforts have resulted in increased client retention rates and expanded service adoption across our client base.- Customer Advocacy & Feedback: I act as the voice of the customer within ProArch, providing valuable feedback to our product and service teams. My insights have contributed to key improvements in our offerings, enhancing the overall customer experience. In my role at ProArch, I am passionate about helping our clients achieve their strategic objectives through our innovative technology solutions. I am committed to their success and take pride in being a trusted partner in their growth journey.

Microsoft Campaign

Atlanta, Georgia, United States

AT&T Campaign

Atlanta, Georgia, United States

· Engages the customers at a fast pace as the first contact point by delivering a strong first impression and setting the foundation for a long-term customer relationship. Determines the quality of opportunity and whether to proceed. Develops an understanding of external stakeholders' mapping, including who the decision makers and influencers are. Ensures pipeline accuracy. Collaborates with account teams, partners, or technical/product specialists as needed to expand new opportunities and bring them to a close.· Fundamentally understands complex customers' businesses (e.g., diverse products, hybrid architecture) to initiate conversations with customers across multiple solution areas (e.g., business applications, Apps and infrastructure, modern workplace) in collaboration with partners and services.· Leverages phone, video chat, email, customer relationship management (CRM) systems, and prospecting tools (e.g., LinkedIn Sales Navigator) to develop an understanding of the customers. Leverages internal sales tools to engage with customers, map relevant solutions, organize tasks, keep track of opportunities and customer contacts, analyze and report on own performance metrics, and close sales. Leverages the tool to build on customer/partner engagements to maximize the opportunities. Proactively shares with internal teams' feedback on their user experience of the sales tools in order to improve them and provide the customer with a better experience.· Regularly achieve and/or exceed targets for activities, wins, revenue, conversion rate, and average order value (AOV) with consistent, leads pulled, leads actioned, and above-average performance in market/solution area. Land moderately complex multi-cloud deals and/or devices with a high customer focus. Demonstrate a disciplined approach to executing sales strategies and managing the complete funnel to achieve targets. Closes complex deals independently or in partnership with other sales subject matter experts (SMEs).