Dedicated and driven managing sales and operations executive with 13 years of building and developing retail businesses. Proven expertise in design processes and execution combining excellence in:✔ People Development✔ Business Development✔ Analysis & Reporting✔ Strategic Planning✔ Project Management✔ Productivity✔ Multichannel Marketing✔ EcommerceQuantifiable results are available upon request of resume. Let's get in touch ✆ 747-200-1324.

Spearheaded several major company projects including:✔ Customer Experience✔ Employee Development✔ Sales Reporting & Forecasting✔ Marketing✔ Cost Reductions ✔ Inventory Management✔ Regulatory ComplianceImplemented customer service training, mentoring, coaching practices, departmental instruction, and operational policy procedures for more than 800 employees within 24 local stores.

Collaborated with fast-paced teams to expand the company's' customer share, grow the business's client base, and posted continues double-digit revenue growth through successful leadership in:✔ Leadership Training✔ Employee Development✔ Team Building✔ Customer Share✔ Merchandising✔ Promotions✔ P&L Management✔ Loss Prevention✔ Human ResourcesPrepared and completed outlined action plans based on data analysis, implemented productivity, quality, and branded customer-service standards, resolved problems, completed audits, and identified trends while managing annual budgets for more than 250 employees within 40 national stores resulting in continuous double-digit growth.

Provided leadership and guidance while contributing multi-channel information and recommendations through strategic planning and reviews to stakeholders. Prepared and completed action plans, and implemented best practices in:✔ Email Marketing✔ Social Media Marketing✔ Branding✔ Advertising✔ SEM✔ PPC✔ CRM✔ SEO✔ PLA ✔ Dynamic PricingNew improved standards resulted in being ranked #1 for several competitive keywords in Google search. Credited with successfully launching websites, executing remarketing campaigns, Google Shopping, Amazon Seller, and an augmented social media presence.

Directed all internal and external operational systems and processes to support the new business activities. Conducted budget, payroll, profit and loss, cost management analyses and led all projects and programs responsible for increasing annual sales. Credited with developing and implementing an innovative retail management training program which resulted in a double-digit year-over-year surge in same-store sales.✔ Training & Coaching✔ Employee Engagement✔ Aligning a Purpose-Driven Culture✔ Re-Branding✔ Cost Reduction✔ New Store Opening✔ Business Development

Successfully expanded the company’s customer base through the outstanding execution of all retail store management operations and strategies, which resulted in generating a double-digit increase in year-over-year revenues.✔ Multi-Unit Leadership✔ Awards✔ Promotions✔ Customer Experience

Accountable for the output, accuracy, and efficiency in package processing including production, quality, accuracy, customer service, organization, communication, cooperation, and safety.✔ Innovative and Effective Leadership✔ Team-Oriented Goals✔ Employee Development✔ Coaching & Training✔ Logistics✔ Safety and OSHA Requirements✔ Regulatory Compliance

Responsible for the welfare, fitness, morale and discipline of an infantry team; responsible for the individual training and primary instructor and advisor in the matters of tactics, personnel management, and junior leader development; directs tactical employment during offensive and defensive operations; responsible for the accountability and maintenance of all assigned TO&E equipment.Military Education:✔ Army Ranger, Airborne, Jungle ✔ Primary Leadership Development Course ✔ Basic & Advanced NC Officer School ✔ Instructor Training CourseRecognized with numerous service ribbons, commendations, and awards. Deployments include Operation: Just Cause, Desert Shield/Storm, Golden Pheasant, Nimrod Dancer