David Hinman Email and Phone Number
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David Hinman personal email
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As a Senior Business Process Analyst at LiveRamp, I provide subject matter expertise on ITIL/ITSM, ticketing tools, and process mapping tools. I help companies optimize business processes, enhance user satisfaction, and reduce costs. I have over 15 years of experience in IT business analysis and process improvement, working with global financial services and technology companies.I have successfully led or assisted in projects that reduced server stand-up time, security-certificate related incidents, duplicate entries in databases, and application license count. I have drafted multiple SOP documents for Incident, Problem, and Change Management. I've led multiple tools migrations including Remedy to ServiceNow, LucidChart to Miro, and O365 to Google Workspace.In terms of daily duties, I create and maintain reports and dashboards, provide ad hoc data analysis, conduct surveys and interviews, and present analysis results and recommendations to senior leadership. I am passionate about leveraging data and technology to solve complex business challenges and deliver value to customers and stakeholders.
Liveramp
View- Website:
- liveramp.com
- Employees:
- 1481
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Senior Analyst - Data And Business And Process And ReportingLiverampPortland, Or, Us
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Senior Analyst - Data / Business / Process / ReportingLiveramp Jul 2022 - PresentSan Francisco, Ca, Us• Provide subject matter expertise on ITIL/ITSM, ticketing tools, and process mapping tools• Develop and refine business processes (e.g. Incident Management, Problem Management, User Support)• Lead the annual tools satisfaction/status survey, analyze results, conduct interviews, identify and resolve pain points• Create and maintain reports and dashboards• Provide ad hoc data analysis• Lead tools standardization / migration efforts (This has reduced supplemental license count by 30-60% depending upon the app)
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Systems Analyst IiiCo-Op Solutions Dec 2021 - Jun 2022St Petersburg, Florida, Us• Provided subject matter expertise on ITIL/ITSM, ticketing tools, and Servicenow• Analyzed databases and maintenance logs for stale data, duplicate entries, and errors.• Created and ran processes that identified and removed duplicate / improper entries in two PCI databases -
Senior Analyst - Data / Business / Process / ReportingFiserv Feb 2013 - Jan 2022Milwaukee, Wisconsin, UsActed as lead ITIL/ITSM analyst for a Fortune 200 global financial services company with 60K+ employees. • Provided subject matter expertise on ITIL/ITSM, ticketing tools, process mapping tools, and ServiceNow • Reduced server stand-up time by 45% • Reduced security-certificate related incidents by 70% • Demonstrated our incident caused-by-change rate was actually 2.5X the reported rate, implemented global change to facilitate proper reporting, doubling reporting rate • Became Subject Matter Expert in new paging/notification tool, trained 1K+ users, created all documentation & job aids, performed all related testing/validation, and designed/distributed all reporting • Identified spike in incident count was due to migration of shared infrastructure to new data center • Researched / Mapped all ITIL processes (Problem, Incident, Change, CMDB), created/updated related SOPs along with 120+ job aids, created and distributed related reports, including PowerBI suite of reports • Mapped fields, metrics, and processes during an enterprise wide merger from Remedy to ServiceNow -
Problem ManagerFiserv Feb 2012 - Feb 2013Milwaukee, Wisconsin, Us• Performed 100+ problem reviews with a focused objective in determining root cause.• Created cadenced and ad hoc reports based upon submitted criteria or defined goals• Correlated incidents with common characteristics to identify trends• Coordinated and tracked resolutions amongst internal teams and external entities
David Hinman Skills
David Hinman Education Details
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University Of Oregon Lundquist College Of BusinessFinance / Strategy -
Portland State UniversityAccounting
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Earlham CollegeSociology
Frequently Asked Questions about David Hinman
What company does David Hinman work for?
David Hinman works for Liveramp
What is David Hinman's role at the current company?
David Hinman's current role is Senior Analyst - Data and Business and Process and Reporting.
What is David Hinman's email address?
David Hinman's email address is da****@****hoo.com
What schools did David Hinman attend?
David Hinman attended University Of Oregon Lundquist College Of Business, Portland State University, Earlham College.
What skills is David Hinman known for?
David Hinman has skills like Business Analysis, Vendor Management, Process Improvement, Business Process Improvement, Management, It Service Management, Project Management, Requirements Analysis, Integration, Program Management, Disaster Recovery, Risk Management.
Who are David Hinman's colleagues?
David Hinman's colleagues are Michael Ulryck, Kate H., Andrew Koch, Chloe Hunter (Fisher), Matt Moriarty, Vicky Lee, Alvin He.
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