Dave Johnson Email & Phone Number

Campbell, Ca, Us

Built and led North American sales engineering team for commercial business, recruiting high-performance staff. Oversaw pre-sales opportunities, as well as delivery of RFP responses and account support. Managed technical site surveys and system architecture. * Grew Commercial Sales Engineering group by 75% in the first 180 days. Increased coverage from four (4) engineers nationally to seven (7), allowing for quicker response times for support requests, which contributed significantly to revenue growth.* Oversaw 2x YOY growth while attracting top talent for pre-sales engineering team.* Identified and corrected imbalances in time devoted to customer-facing, sales-related activity through development of process to track SE engagement.* Delivered high-value focus point for onboarding, while improving effectiveness of quarterly SE reviews, by creating a heatmap of SE skills and ratings.

Dallas, Texas, Us

Met regularly with team to brainstorm ideas for enhancing revenue opportunities. Consulted with customers on solutions to meet business needs. * Strengthened capabilities, leading rebuild of the direct sales organization to address business solutions including security storage, public / private / hybrid cloud solutions and unified communications.* Optimized revenue-generation potential through recruitment of top talent solutions sales professionals to hunt new business and further penetrate existing Frontier network customers.

Kanata, Ontario, Ca

Oversaw team of seven (7) sales engineering managers in addition to 62 field sales engineers, national solutions architects, and contact center specialists in pre-sales support while driving alliance between senior sales leaders and global technical operations group. Led organization-level initiatives to strengthen worldwide technical operations.* Raised customer interaction time by 20% (with ongoing growth) by driving interaction cadence with customers and prospects and a more proactive posture with the sales engineering organization. * Directed post-acquisition integration of new ShoreTel engineering organization, which required consolidation of two distinct pre-sales engineering teams.* Earned highest favorability response on 2018 Dennison culture Survey for Global Technical Operations, driven by particularly positive responses in the areas of Empowerment, Capability Development, Core Values and Strategic Direction.

Kanata, Ontario, Ca

Led team of 22 (sales engineers, national solutions architects, contact center staff, and cloud specialists) driving customer service. Built and managed customer / partner relationships. Consulted with company and sales leaders on organizational vision and goals, collaborating on ideas to optimize programs and initiatives aimed at growth and quality of services.* Cemented Mitel's contact center offering as core to sales in the U.S. central region. Achieved the highest penetration of contact center solutions within central region sales against the rest of the company by driving mindshare with sales leadership and leveraging contact-center sales overlay roles to enhance team’s knowledge on Mitel's contact-center solution. * Ensured continuity and optimal success following two (2) corporate acquisitions by leading two (2) high-impact team integrations that led to company growth.

Kanata, Ontario, Ca

Recruited, rebuilt and led global product marketing team in product launches, promotional programs, and creation of collateral to support the introduction of new products and releases. Managed strategic and industry analyst relationships and oversaw competitive intelligence practice. Ensured product specifications met high standards. Drove all facets of product marketing initiatives for largest accounts.* Rejuvenated product and application portfolio image, driving concept for $40M rebranding effort through strategic planning and relationship-building across the entire marketing organization and product management leadership responsible for solutions.* Directed three (3) major product launches, for core collaboration platform, core contact center platform, and newly acquired/rebranded call recording platform.* Led team in achieving Mitel’s move from “Niche” to “Challenger” level in Gartner’s 2014 Contact Center Magic Quadrant by composing submission that highlighted a more robust portfolio due to acquisition and integration.

Kanata, Ontario, Ca

Promoted quickly from hiring role to National Solutions Architect position, driving strategic collaboration between Mitel and its two largest channel partners, Windstream Communications and Frontier Communications. Drove growth within both companies through proactive effort to build team cohesion and capabilities.* Played lead role in launch of Windstream’s flagship UCaaS platform (powered by Mitel) by navigating negotiations, agreements, and collaborations between the two companies. Directed 3-man team that designed Windstream’s multimillion-dollar, 22-site contact center.* Increased technical sales, instigating Mitel deployment In Windstream’s 3,000-agent internal contact center.* As Solutions Architect, boosted monthly sales by 40% in Year 1; built and managed client relationships in pre- and post-sales periods.