Hatem Alabdullah Email & Phone Number

Campbell, Ca, Us

I provide administrative, minor account management, technical, and network problem resolution to end-users by diagnosing issues and engineering solutions for specific and general use cases. This included adjusting network configurations, uninstalling/reinstalling basic software applications, verifying and applying proper software configurations, working with field technicians to troubleshoot and correct physical installation issues, assisting with navigating around application menus, and troubleshooting email and reporting issues. I was also proactive in submitting new ideas to senior management which were well received and investigated for implementation.. I am continually looking to improve on processes and grow the brand.

Washington, Dc, Us

Us

Subject Matter Expert and Support for Medicare/ Federal and Medicaid State systems. Provided remote access to Agents and Producers for the UnitedHealth Group in the M&R Sales division of Medicare & Retirement. Assess and interprets customer needs and requirementsIdentify solutions to non - standard requests and problemsSolve moderately complex problems and / or conducts moderately complex analysesApplication System Analyst Provide explanations and information to others on difficult issues

Greenwood Village, Colorado, Us

Worked among 21 programs troubleshooting, repairing, and maintaining computer systems, hardware, peripherals, and telephony. Analyzed system requirements to efficiently isolate and resolve a wide array of technical issues. Participated in large scale upgrades and installations.Worked within a team environment to ensure completion of tickets in queue.Supported business needs during on call assignments.Cultivated and maintained vendor relations.Explained complex and technical solutions.

Charlotte, Nc, Us

Supported and managed daily users in customer relation management (CRM) systems.Managed daily tickets, monitored file servers, and handled audit reports. Ensured safe and accurate security administration functions for user, data, and remote access.

Handled critical service outage instances and VPN support. Oversaw and ensured consistent daily support operations and provided assistance on complex trouble tickets.Gathered and converted data into written narratives: Created knowledge base folders on a SharePoint site from the Remedy tickets.

Certifications, Cybersecurity And Network Engineering

Artificial Intelligence

Bachelor'S Degree, Computer And Information Sciences And Support Services Sra