Dave Lang Email & Phone Number

Grimes, Ia, Us

Iowa, United States

• Analyze, resolve, and provide technical resources to the operations department in defining and resolving problems within a variety of applications.• Chosen as one of only 2 people in our department to handle special projects.• Uses CANDE Editor on Unysys Clearpath mainframes across 8 platforms.• Maintain existing and create new workflows using Unisys workflow language. (WFL/wiffle)• Handle multiple projects across multiple platforms while maintaining accuracy and meeting multiple deadlines.• Work with various groups and departments within the company for many projects.• Known for continually looking for ways to improve current processes and procedures, and then implementing them.• Maintain department procedures and training documents. • Have taken many processes and changed from constant workflow editing to fully automated allowing for greater efficiency.• Ensured quality service through standards enforcement and problem resolution.• Participated in meetings discussing incidents, issues, and new requirements.• Quick learner with strong troubleshooting and analytical skills.

West Des Moines, Iowa

• Supervised first shift operations department which included training, performance reviews, promotions and work schedules.• Ensured the daily tasks performed by the department team were completed in a timely and accurate manner.• As the representative from the Operations department, I attended meetings with other departments and groups that we worked closely with.• Interact with clients to listen to concerns and solve issues.

• Monitored 5 Unisys Clearpath mainframes to ensure jobs were completed and had no errors. • Performed file backups to pack and tape.• Monitored file transfers to multiple platforms and to locations within Fiserv or 3rd party companies.• Handled special requests to manually run jobs on the mainframes.• Attend any meetings that the Operations Manager cannot attend.

• Monitored the data file transfers making sure that interface happens without failure or errors.• Responded to program error messages by finding and correcting problems.• Performed daily balancing of ACH, proof files and deposit files from our client banks and other third-party vendors.• Working knowledge of VMware, MOVEit, Mainframe, and proprietary banking technology.• Data processing of banking customer’s updates, ATM’s, Fed ACH files, etc and bringing up current bank online utilizing Unisys, IBM AS 400 mainframes, running ITI Premier software.• Processed prime (data warehouse) product, image statement processing and rendering on Director (CMS) and worked to ensure print file deliveries.