Dave Linder Email & Phone Number

* Provides analytical support in executing internal control discipline and operational excellence with Line of Business or Enterprise Control Function, focusing on Collections & Consumer Business Lending. Gathers and organizes data in order to track, report and monitor effectiveness of key controls and status of mitigation and action plans. Prepares documentation for tracking, monitoring and escalation of risk related issues.* Utilized Issues Management Strong Risk Management goals; working to provide oversight and review to ensure Audit and MRA issues satisfy OCC, risk, compliance, and audit requirements.* Works closely with the leadership team to formulate and ensure full implement of Audit & OCC MRA action plans and input into independent Compliance assessments of Line of Business controls, testing and adherence to various regulations.* Partnered with key audit, compliance and risk stakeholders to implement measures to identify, escalate and close audit issues.

• Directs and manages compliance programs for US Card Collections • Works with Compliance senior leadership to develop, implement and communicate Corporate Compliance mission, goals and strategies.• Provides oversight and input into independent LOB Compliance assessment. • Provides oversight and advise on issue management and Regulatory issues.

• Responsible for the lending efforts of over 100 credit Analysts • Ensured consistency and adherence to all lending policies and procedures• Utilized existing and emerging call center technology to meet business objectives• Lead workgroup though multiple changes within the credit environment• Unit has consistently achieved business goals and objectives• Worked on multiple project teams focusing on complex business issues

Responsible for a 125 person inbound and outbound operations environment. Manage delinquency prevention and loss mitigation strategies, hiring, career development, performance management, customer and associate satisfaction.