Responsible for annual collection of £120M housing income, operational management of multiple business units with 6 direct reports, leading a change management programme, business lead for implementation of new IT system, customer profiling and implementation of customer behavioural models, managing department budgets.

Responsible for annual collection of £100M housing income, operational management of multiple business units across the South with 4 direct reports, project management, safeguarding vulnerable Customer groups, implementation of new payment infrastructure, responsible for achieving KPIs, managing department budgets.

Responsible for annual collection of £80M housing income, operational management of multiple teams with five direct reports, working as a change lead across the authority focusing on delivering increased performance and efficiencies, re engineering core processes delivering record collection performance, managing department budgets, achieving Government performance indicators.

Establishing and running an insurance outsourcing company, marketing business, operational management, budget management.

Responsible for Norwich Union's claims recoveries of £200M per annum, communications at all levels within organisation, responsible for offshoring group wide recovery programme to India, operational management of business unit with 150 staff, managing external contracts with suppliers, achieving KPIs