Dave Luke Email and Phone Number

Develop curriculum, deliver training programs, and providing first level support for CRM Advise to all faculty and staff members. Lead and manage CRM Advise application administration, license distribution, and coordinating upgrades with IT services and user community.• Implemented and trained all university personnel on CRM Advise, which led to a 20% usage increase.• Collaborate with IUP’s Navigators developing student success strategies that have increased retention from 85% in Spring 2023 to 90% in Spring 2024 and increased retention from 71% in Fall 2023 to 74% in Fall 2024.• Developed a customized role-based curriculum and led training efforts for the Spring 2024 term on the Othot predictive analytics platform, Ellucian Experience, and Degree Works for all faculty and staff members.• Created and implemented job aids, work instructions, and standard operating procedures for CRM Advise to coincide with IUP’s student success initiative.

Developed training solutions for new product launches and gap trainings. Responsible for executing the project management, development, facilitation, coordination, and logistics of training programs.• Elected as the first Training Consultant based on my program knowledge and established relationships to facilitate and educate a client manufacturer on a new Field Reimbursement Manager CRM platform. • Oversaw and developed the training curriculum for three program launches with the newest client to the Patient Services portfolio, Eli Lilly. • Educated new hires on our Salesforce Fusion CRM which led to increased job satisfaction and a better understanding of the team members’ roles and responsibilities. • Demonstrated strong relationship building skills with the Patient Services POD model.

Sold hospitality packages and events to current and new guests. Developed and grew relationships with REVELxp’s partners and their accompanying fan communities to generate new leads, referrals, and sales channels.• Generated over $320,000 of revenue for the University of Pittsburgh (PITT) and West Virginia University (WVU) in 2021. • Secured the most preseason deposits for PITT and WVU since the inception of both properties.• Developed and managed the student internship program that was tailored based on areas of focus for our interns, preparing them for employment in the sports industry upon graduation. • Generated Salesforce and ZoomInfo reports, leading to new business. • Fostered and enhanced relationships with local universities, catering vendors, and sponsorship partners.

Upsold existing customers on new products and provided solutions to increase beverage program revenue. • Increased sales by 62% within my first month and improved sales by 69% from July to August.

Educated provider office staff and practice managers on logistics needed to support client products, including infrastructure needed to support in-office administration including buy and bill and monitoring of products, and important coverage and payer policy changes within assigned territory.• Selected out of 40 Field Reimbursement Managers to review and oversee the business rules for the customer relationship management database due to my performance and attention to detail. • Developed and implemented the “Field Reimbursement Manager Playbook” to assist new hires in their onboarding.• Elected to the Data Committee, examining data, and developing strategic action plans for the Field Reimbursement Managers when conducting visits to physician offices. • Appointed to Insupport’s new hire onboarding program and collected new hire feedback regarding the training program, implemented new training strategies, and fostered engagement between new hires. • Received recognition from VP of US Sales and Area Sales Manager for constantly improving the program and helping patients obtain therapy.

Prepared, maintained, and reported on unit operational plans including: strategic, tactical, budgetary, utilization and profitability of unit operations, and plan implement processes optimization plans. Planned and led operational program team meetings to ensure that unit objectives were achieved. • Mentored team members on career development by identifying strengths and weaknesses and used a customized approach based on observations of associate’s performance. • Directly responsible for the operational program new indication launch when Dupixent received FDA approval for Asthma on October 19th, 2018. • Generated $2,000,000 in revenue for Cencora monthly by driving productivity, ensuring KPI’s were being met, and adhering to all quality obligations based on our contract. • Executed and prepared monthly billing and statistical reports for Janssen Pharmaceuticals. • Coordinated Cencora’s Associate Appreciation Week.• Assisted the field sales team with inquiries regarding the DupixentMyWay program operations which resulted in improved sales for our client and 15% increase in our customer service survey results.

Oversaw the Benefit Verification Reimbursement team. Guided the team through daily work activities, projects, and monitored team members performance to ensure maximum productivity.• Nominated for Johnson and Johnson’s Best Practices Award for the Tremfya Launch.• Directly responsible for the operational program launch when Tremfya received FDA approval on July 14th 2017.• Improved the Stelara Program’s Power Index Tier 1 Ranking from 10% in Quarter 4 to 40% in Quarter 1.• Collaborated and implemented the benefit verification process for the program which included integrating best practices from previous experience and utilizing online verifications.• Received over 200% of initial projected volume and was able to keep program within client approved SLA’s.

Highly prestigious leadership and management program for high performing and high potential emerging leaders.• Selected out of over 200 applicants for a highly prestigious leadership and management program.• Interim Program Manager for the Extavia and TOBI Programs. Point of contact for client requests and assisted with the Novartis Web Services Initiative and Optimization project.• Served as Interim Program Manager for Regeneron’s Annual Re-Verification 2016-2017, AmerisourceBergen’s most profitable project. Responsible for leading three Interim Team Coordinators and 97 associates to the success of the program.• Developed and implemented a Training Program that included a day-to-day schedule of areas the new hire would be trained with, PowerPoint presentations on Customer Service and Health Insurance, and areas the trainer would focus on with the trainee.• Created a Power Index matrix to coincide with the Baxalta Quality Audit launch.

Supervised the training of new team members, setting strategy and monitored progress towards goals.• Nominated as “Coach of the Month” for leadership skills and being a role model.• Executed and monitored reports to maintain program metrics.• Well versed in managing the sales representative hotline calls and request.

Researched coverage for patient and physician medications.• Interacted with members of a multi-faceted team to meet program deadlines.• Assisted Nexplanon with medical and pharmacy benefits during program launch.• Audited associates’ case work, monitored calls and provided feedback.• Consistently provided exceptional customer service to internal and external customers.• Demonstrated effective communication skills when interacting with payers to resolve issues.

Mixed and served drink orders. Responsibilities included verifying age requirements, knowing alcohol pairing and tastes, knowing how to make traditional and classy drinks, processing payments, managing inventory and cleaning bar supplies.• Performed in every front-of-house role and added leadership presence for this high-volume location.• Created positive customer service experiences and was frequently requested by name for service delivery.• Managed promotions and marketing activities to drive revenue and increase customer traffic.