Dave M. Email & Phone Number

Experienced Senior Manager with a broad set of skills, honed over many years working within, and collaboratively across various functions of a world-renowned logistics company.Currently Subject Matter Expert (SME) in Delivery Planning/Performance and Systems, with many transferable skills, from a firm grasp of the business financial measures, gained from supporting operational budget setting and performance improvement initiatives over a number of years, to a good understanding of the Technology development lifecycle and Agile methodology, acquired through developing and deploying nationally several Prototype & tactical, operationally focussed, technical VBA/SQL applications.Competent in developing and maintaining solid relationships with operational, functional and technical stakeholder groups at all levels of the organisation. Trusted by senior business leaders to provide detailed data analysis, modelling and support to inform significant strategic decisions and projects, such as COVID-19 response and CWU productivity negotiations. Able to translate complex operational issues into practical, user friendly, technical solutions. Adept in the delivery of rapid response technical applications to resolve ad-hoc problems, or bridging gaps in capability pending strategic outcomes, such a tactical resourcing to workload application, and changes to toolsets to maintain rudimentary reporting capability across 1300 delivery units during COVID disruptions.

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  Applications Support And Improvement Manager - Delivery Systems

  Royal Mail

  Apr 2017 - Present - Inverness, United Kingdom

  Senior Managerial Position providing SME/technical support and advice on current, and emerging, delivery systems & applications to operations teams across 1350 delivery units. • Responsible for the design, development and maintenance of several business critical tactical VBA/SQL application that underpin weekly resource planning in Delivery Units.• Improved national Resource to Demand (RTD) process through automated integration with several core systems to improve accuracy and consistency across delivery function. Lead deployment activity providing technical and procedural support to field and finance stakeholders. Produced enhanced MI reports to help identify opportunity and drive compliance with new process to 96% of 1300 units in first 4 weeks of deployment.• Developed Tactical Production Control solution for delivery to provide unit managers with clear visibility of hours and productivity targets, with ability to develop and playback resource plans to senior stakeholders across the business. Project managed pilot deployment activity across the UK and ensured that pilot unit feedback was incorporated through continuous improvement of pilot system.• Designed and developed & implemented a unit/work area level, workload based, daily opportunity model for delivery function across Royal Mail. Identifying areas of opportunity to support allocation of planning resource and operational improvement focus.• Provide SME guidance and support to cross-functional strategic projects, ensuring that system capabilities improve and provide end users with effective and value added data moving forward.