Dave Mann Email & Phone Number

Bedford, Ns, Ca

Halifax, Canada Area

Manager/Senior ConsultantHaving been recently promoted to a managerial role, I am now overseeing projects and helpdesk ticket delegation (approx. 50 tickets at any given time) for 60+ clients within a wide-range of industries, including communications, food services, non-profit, insurance, medical, etc. I determine customers’ needs and ensures all tasks are progressing as required and completed on time and on budget. Key contributions include:Project Management➤ Progressing to project manager within less than a year due to outstanding interpersonal and communication skills, reliability, initiative, and an excellent ability to work in a multi-disciplinary team of varying knowledge levels.➤ Ensuring open communication with clients; provided updates on outages and asked for feedback for future improvements.Server and Storage Support➤ Being entrusted to find a new backup solution; researched options, established a client billing plan, oversaw installation process at client sites, and achieved an 80% increase in revenue based on the new system implementation.➤ Playing a key role in multiple exchange server mail upgrades; migrated users’ mailboxes with minimal downtime and impact to the employees and business functionality. ➤ Introducing shared storage to VMG’s clients; implemented virtual shared storage to organizations previously running on local storage; ensured redundancy for backup purposes and disaster recovery plans were in place.

Technical SpecialistWhile working for the Department of Defense, I gained extensive knowledge providing classified server and network support, as well as working in the network operations center. Key contributions included:Classified Server Support➤ Designing and implementing network upgrade from W2k3 to W2k8r2 and Exchange 5.5 to Exchange 2010 connecting internationally.➤ Developing VMWare ESX 3.5 solution on five networks resulting in higher availability and lower hardware/power costs.➤ Upgrading production VMWare infrastructure from 3.5 to 4.1 then to 5.0 running a 14-host cluster with over 200 guests.Network Operation Center➤ Monitoring, analyzing, and performing first level problem resolution for local, national, and international connectivity problems.➤ Demonstrating effective data center management by creating a virtual environment; took 250 physical servers and grew these into 400 virtual servers (32 physical servers). Network Support ➤ Offering network support for the military police (100+ users); installed and maintained all data communications activities. ▹▹Working as the lead technical specialist for the redesign of the Novell 5.1 Server and users DOS based login scripts.▹▹Designing a data backup operating standard, which increased critical system availability.➤ Educating users on PKI encryption devices that are required for the Protected B network and trained users on the Military Police call tracking program.

Senior Network ArchitectProgressing through multiple roles, I coordinated and resolved all advanced services calls, including advanced hardware diagnostics, LAN/WAN messaging failures, remote access, and WINS/DNS errors. Key contributions included:➤ Executing design and installation of all NT 4.0/2000 and Novell 4.X/5.X networks as the network architect.▹▹Designed and installed networks for multiple law firms each for 40+ users. ➤ Completing a six-month contract to assist Fluor Daniel’s Dartmouth construction sites with their IT needs; as the site IT manager, reported to the regional manager.▹▹Implemented and supported new users, installed Cat 5 cabling and switches, and designed an electronic card access system requiring a Fiber network expansion. ➤ Functioning as the team leader of a desktop deployment for CMHC; this included managing the Metafore team of five in a weeklong deployment of 95 desktops and 35 laptops. ▹▹Setup and tested AS-400 connectivity and standard desktop applications to project management specifications.➤ Contributing to the software deployment team, for ING Canada; contracted for three months to complete a six server/350 desktop rollout in various locations within the Maritimes.