Dave Matar Email & Phone Number

Boone, NC, US

• Customer Facing Solutions Architecture and Sales Engineer for New Clients during POCs, Demos and Trials.
• Partnership with Regional Sales Team to meet Quota
• Mentoring, Coaching and Training for Sales Engineers, Professional Services Engineers, and Account Executives
• Coordination of cross-functional teams(s) such as Sales, Pre-Sales, and Services to successfully close deals
• Developed and Maintenance of competitive product Technical Knowledge and analysis data system
• Explore and Design Integration between KACE Appliances and other software Applications using APIs and SQL Code in both Hybrid and Cloud Environments

• Meetings with Customers to Scope and discover Customer Requirements to Sell Professional Services
• Achieved North American services sales quotas for multiple quarters
• Streamlined, Optimize, and automate professional services ticketing system, increasing customer success rate from 93 to 99%.
• Creation of Sows, DOS, Project Proposal and Change Orders for customers requiring training and services.
• Created and modified all packaged service offerings such as QuickStart and classroom-style training.
• Skilled at Discovery and Negotiating Professional Services Contracts with C Level contacts and Major Accounts

• Accountable for post-sale customer engagement management, Escalation Management, Project Planning, Project Performance and Activities tracking based on the SOW
• Communicating to stakeholders and executive leadership with regular updates on multiple projects ensuring all projects completed within scope, on time and deliverables on the Statements of Work completed
• Successfully Managed Large Projects simultaneously for Enterprise Accounts even during the COVID-19 pandemic, which resulted in a promotion to Enterprise Solutions Manager.
• Established project management procedures for large client engagements, including daily stand-ups and structure, resulting in improved efficiency and customer satisfaction ratings.
• Developed and initiated change management processes, leading to cost savings, increased referrals, and returned customers
• Served as the single point of contact for all NAM KACE project management and Supervised Professional Service engineers' hours and availability for customer training and engineering sessions.

• Customer training and onboarding for net new KACE customers and Service Providers. Including setup and configuration of on premise or cloud-based systems in Azure or AWS. Training and consultation for products and.
• Configuration of Network Infrastructure protocols such as SSL, Security Appliances and Firewalls, Ipsec and SOC
• Versatile and Competent, managing multiple tasks, and serving as a liaison between the customer and the company
• Providing training and speaking engagements both in-person and remotely.
• Utilized extensive product knowledge and ability to quickly learn new things to become a fast asset to the company, resulting in a rapid return on investment from a new hire
• Instituted a program to certify KACE Managed Services Providers and Channel Partners to provide Client Facing Services

• Leadership Role for team of 8 Engineers providing Consulting Services and Support to Large Retail IT teams
• Responsible for One on Ones, Coaching, Motivation and Team Leadership
• Organizational Hiring and Team Management
• Manage Schedule creation, Office Staffing and Team Recruiting and Job Prioritization

Sparta, NC

Management and oversight of all new office openingsCoordination with state agencies for new office expansion and staffingIT infrastructure installation including network and user hardwareManaged all activities for new offices expansion with senior management teamBudget analysis and staffing implementationResponsible for facility licensure and inspection

Responsible for complete IT infrastructure for Private Mental Health Organization. Provided direct support for 7 offices located in western North Carolina. Daily duties include basic support for email, medical software, phone systems, desktop support and WAN support. Oversight of entire IT department. Setting Yearly IT budgets and staffing.

Boone Nc

Specialized in corporate networking and desktop support. IT Project Management and consultingPC hardware replacement, website administration, network consulting, hardware and network troubleshooting, virus and spyware removal and helpdesk support

Boone, NC

Technical support for over 10,000 remote customers and internal IT support and administration for over 30 end users.Network administration for multi building office network including firewall configuration, desktop support, VOIP administration and server administration. Provided POS software solutions for high paced retail environments. Tech support.

Bachelor Of Science - Bs, Business Administration And Management, General

Associate Of Arts - Aa