Dave Morrow Email and Phone Number

● I am the University’s specialist in the support, development and administration of Active Directory Infrastructure.● From October 2012 I have had a technical project manager role and delivered the following successful projects: - Design and implementation of a Public Key Infrastructure for Direct Access and Exchange. - VMWare consolidation project to deliver new virtual infrastructure and virtualize a significant proportion (over 60%) of our physical server fleet. - VMWare blade and virtual machine audit. - Remote AD site connectivity analysis project. - Design, test, document and deploy AD backup and restore procedures.● I have developed and supported key Microsoft Server technology for strategic projects (e.g. print and copy MFD, external logon for trusted institutions etc.).● Central Infrastructure support and documentation.● Coordinating projects and technical workgroups from various divisions of the department. ● Liaising with customers/end-users to quickly resolve post-install problems and ensure their needs are met.● Nominated primary technical contact for external Microsoft support.

● Technical support, development and administration of the University’s desktop and networking.● Support to Helpdesk regarding Microsoft Operating System problems.● Microsoft Infrastructure development work for projects and classroom upgrades.● Project and Incident Management of the managed desktop environment for the University Office.● Technical and end-user documentation for infrastructure projects.

● Build upgrades for branch infrastructure (Dell and IBM hardware).● Software and driver verification. Re-engineering of install process to bank standards.● Release management.● Reviewing, maintaining and creating technical documentation.● New technology evaluation and verification with hardware signoff.● Supporting Enterprise Infrastructure.● Managing, tracking and fixing build related problems.● Providing consultancy, advice and guidance for Distributed Infrastructure and other technical areas.

● 3rd line support for NT 4 (workstation and server) and OS/2 infrastructure (including release management).● NT 4 System Administration (MCSE qualified).● Network Troubleshooting.● Support and development work for TCPC branch infrastructure projects (Training and Communications PC - online intranet learning through CBT and 3rd party 'Virtual Classroom' software). ● Development and support of NT 4 IE5 kiosk desktops.● Scripting (mainly Kix & logon).● Incident and problem management.● Part of 24*7 support.● VIP support for senior management.

● Provided 2nd Level support for New Branch End to End Support.● Incident resolution, root cause identification and scripting.● Support of NT and OS/2 in the Branch environment and UNIX platform for Head Office.Dealt first hand with branches and branch impacting incidents (especially server recovery).