With over two decades of experience in operations management and leadership roles within the market research sector, I am a rounded professional known for driving transformative change and delivering strategic vision. My career journey reflects a commitment to operational efficiency, product leadership, and continuous improvement, marked by numerous successful enterprise-wide initiatives.As a Technical Director at Kantar, I spearheaded the modernisation and streamlining of online research processes across 40+ countries, achieving significant cost savings and operational enhancements. My tenure as Technical Support Director saw me lead the development and implementation of cutting-edge interactive tools, facilitating seamless transitions and fostering innovation. Previously, as Interactive Director at TNS, I played a pivotal role in growing global online data collection processes while nurturing collaborative environments for knowledge sharing and best practice adoption.Certified in UX Design, Lean Six Sigma, and Digital Marketing, I bring a blend of technical expertise and strategic acumen to every project. Beyond my professional endeavours, I channel my passion for community engagement as the player/manager of a vibrant Samba drumming band, overseeing various aspects from social media management to finance. With a track record of driving impactful change and a dedication to excellence, I am poised to make significant contributions to any organisation's success.