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Passionate about leveraging my multifaceted background to drive operational and service excellence with more than 2 decades of diverse experience in transportation and supply chain. In transportation, I have excelled in roles ranging from Commuter & Community Engagement, Contact Centre Management, Touchpoint Enhancement, School Outreach, Bus Operations and Chartering. Notably, I sucessfully managed a car leasing and private limousine business in Yangon, Myanmar, gainig valuable P&L experiences and business setup skills. My supply chain and logistics journey spans a decade across reputable organisations such as DHL (Air Express), YCH (Project Management and Solutioning) and Singpost (Warehouse and Delivery operations). Prior to my career in transportation and logistics, proudly served as a police officer for 5 years, culminating in a role as Intelligence Officer.
Smrt Trains
View- Website:
- smrt.com.sg
- Employees:
- 3841
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Head, Commuter And Community EngagementSmrt TrainsSingapore
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Head, Commuter & Community EngagementSmrt Trains Aug 2020 - PresentSingapore• Commuter and Community Engagement: Spearheaded commuter and community engagement activities, developed inclusive programmes and touchpoint initiatives to add vibrancy and ensure positive commuting experience.• Educational Outreach Programme: Led educational outreach programmes in collaboration with schools, community, grassroots etc to build affinity and foster stronger connections.• Feedback Management and Incident Handling: Managed feedback across all business divisions to ensure efficient resolution, oversaw daily and crisis incidents responses and handling of claims request for SMRT Trains.
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Deputy Director, Intergated Management OfficeSmrt Trains Aug 2019 - Jul 2020Singapore• Process Optimisation: Streamlined processes, coordinated review and implementation of Working Instruction to ensure compliance and consistency for Rail Maintenance Group (RMG). • Regulatory and Performance Reporting: Managed regulatory and internal performance reporting including target setting, frequency and development of improvement plans to ensure timely submission and to drive operational excellence. • Resource Planning: Oversaw department resource planning, budget management and workplan execution. Secretariat for Joint LTA & SMRT meeting and internal RMG Huddle.
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General ManagerStrides Myanmar Feb 2018 - Jul 2019Yangon• Joint Venture Setup and Operationalisation: Oversaw all aspects of business setup, from planning and regulatory compliance to operational execution and market positioning of joint ventured car rental and limousine business in Yangon, Myanmar.• Financial Responsibility and Business Development: Accountable for the Profit & Lose (P&L). Developed a B2B focus business approach, targeting foreign corporations, local large corporation and business travellers to drive sales and profitability.• Operational Management: Ensured seamless service delivery and customer satisfaction in managing the operational execution of vehicle leasing, fleet management, hotel transportation, transport consultancy service, customer service and vehicle repair & maintenance.
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Head, Passenger Service DepartmentSmrt Apr 2013 - Jan 2018Singapore• Strategic Leadership in Service Transformation: Led the Service Transformation team in developing and implementing corporate level strategy, programmes and initiatives to foster a culture of service excellence. • Service Systems and Process Improvement: Developed systems and process improvements to adopt a robust service measurement framework to track and achieve corporate level Customer Experience KPI. • Leadership of Customer Relations (CR) Contact Centre: Led the CR team to ensure consistent delivery of high-quality feedback management and effective recovery actions.
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Senior Manager, LogisticsSingpost Feb 2012 - Mar 2013Singapore• Manage the logistics services that includes 350 couriers, 170 vans and 100 motorcycles.• Logistics Management: Oversaw the logistics services involving 350 couriers, 170 vans and 100 motorcycles.• Warehouse Operations Management: Directed warehouse operations encompassing inbound and outbound shipments, custom clearance and exception handling.• Project Management: Manage the Project team responsible for developing and delivering customised logistics solutions to meet customer requirements.
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Senior Manager, Service Management GroupSmrt Buses Dec 2009 - Feb 2012Singapore• Operations Management: Oversaw the daily operations of bus services, depot and interchanges to achieve performance targets and ensure optimal productivity and efficiency.• Regulatory Compliance and Policy Implementation: Implement policy decisions, operational procedures and instructions to ensure compliance with regulatory requirements.• Chartered Bus Operations and Vendor Management: Manage chartered bus operations, overseeing the planning and execution of ad-hoc and term projects, collaborating with vendors to ensure adherence to service agreement and quality standards.
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Regional Project ManagerYch Group Apr 2008 - Dec 2009Singapore• Supply Chain Solutioning and Project Management: Developed customised supply chain solutions, project managed cross-functional team, facilitated training programme and developed the local team’s knowledge to meet business and customer requirements.• Continuous Improvement and Process Optimisation: Drive continuous improvement initiatives aimed at implementing best practices and integrating processes to streamline operations, enhance productivity and reduce operational costs. • Warehousing, Inventory Control and Distribution Management: Managed end-to-end warehousing operations, including inventory control and distribution. -
Operations Performance ManagerDhl Expess Singapore Dec 2001 - Jan 2008Singapore• Performance Reporting and Analysis: Managed and provided analytical expertise to report on key global and regional operations performance indicators to channel programs towards improving service quality and costs. • Transit Time Optimisation: Planned and defined pickup and warehouse processing cut-off time and optimising shuttle utilisation. Managed flight routings and container utilisation rate for network flights to drive continuous quality improvement and cost reductions. • Stakeholder and Incident Management: Led efforts to liaise with all stakeholders to communicate service incidents, identify operational gaps and initiate improvement projects.
Dave Ong Skills
Dave Ong Education Details
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University Of Southern QueenslandSupply Chain Management
Frequently Asked Questions about Dave Ong
What company does Dave Ong work for?
Dave Ong works for Smrt Trains
What is Dave Ong's role at the current company?
Dave Ong's current role is Head, Commuter and Community Engagement.
What is Dave Ong's email address?
Dave Ong's email address is da****@****ail.com
What is Dave Ong's direct phone number?
Dave Ong's direct phone number is +65 6331*****
What schools did Dave Ong attend?
Dave Ong attended University Of Southern Queensland.
What are some of Dave Ong's interests?
Dave Ong has interest in Basketball.
What skills is Dave Ong known for?
Dave Ong has skills like Operations Management, Process Improvement, Supply Chain Management, Logistics, Project Management, Logistics Management, Transportation, Supply Chain, Change Management, Management, Continuous Improvement, Sap.
Who are Dave Ong's colleagues?
Dave Ong's colleagues are Abdul Aziz, Nazrin Hussein, Wenqi T., Tai Hor, Isaac Lee, Abdul Fattah Rahmat, Layoon Ong.
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