Dave Pendleton Email & Phone Number

Global

Hull, United Kingdom

Hull, United Kingdom

My primary responsibility within GLD is to develop the Sales capacity from the ground up, we are effectively a start up. My role within the company is to identify where we are leaking sales, where we can improve our sales capability and to coach existing staff to improve how they perform. Currently we have a team with mixed abilities from excellent to average but all capable, I am planning a high level training strategy that will bring all agents into line in terms of performance, along side this there is a "Quick Wins" piece that focuses on the easy to achieve 1 and 2 % areas which is already part way into implementation and is showing small percentages of sales gain. As I am operating within a highly regulated environment I am working within very stringent parameters, this makes the whole task incredibly challenging because the sales process has to be entirely advice and opinion free. The task is predominantly a Behavioral change project as the majority of staff have come from high volume transactional selling environments, selling our life insurance is neither high volume or transactional. I am also responsible for;Building a new Starter Induction programPlanning and executing regular Coaching sessions with Sales staffSetting up and maintaining a new project on the TMSBuilding a high level 12 month Sales Improvement Training planManaging compliance within the Training scheduleCarrying out regular Training needs analysisAll of these tasks are being carried out in a highly compliant environment due to being regulated by the FCA and in an incredibly fast moving, high paced environment.

Uk

NCR are the world leader in retail technologies around tilling, stock control, visible media, electronic security. I was involved in the systems training around new technology and self serve tilling from initial installation to managing the installed system from customer contact to accounting and cash management.

Uk

Majorly involved with a new technology installation with Marks and Spencer. This project involved visiting stores to train the retail staff on the use of the new tilling system. There were several elements to the rollout as sales floor staff used different parts of the system to the cafe staff so my knowledge of the entire system had to be expert.

Huthwaite International is a consultative training and research company that supply Sales and Negotiation training to some of the worlds biggest companies. My role within Huthwaite as consultant trainer makes me primarily responsible for the delivery of our various products to delegates all around the world. I have been involved in the delivery of training within multi million pound implementations in several countries that all have to be delivered to the highest standard and degree of continuity. I have mostly been involved in the delivery of the SPIN® selling courses and the 4 day negotiation skills course, Spin selling being one of the worlds most proven, effective selling models. Both of these courses are centred around a behavioural model based on 30 years of Huthwaite research into which behaviours make people more successful. I am a skilled behavioural analyst through 21 categories of behaviour, this enables me to give very accurate feedback to the delegates in relation to how they can change their verbal behaviour to become more successful. My delegates range from business managers from the hospitality sector to Senior procurement managers within the oil and gas industry. I am also involved in initial consultations and troubleshooting as methods of identifying what the business needs actually are and if Huthwaite can service these needs.

Milton Keynes, United Kingdom

The outline of this project was to move an existing customer service centre from Milton Keynes to Leeds. My job was to work closely with a team in mk to learn a job first hand, be it the language used in the customer contact to the IT systems used within the interaction. I would then build a 2/3 week training and induction course based on the role then train it to a team of new recruits in the new Leeds contact centre. Once they were "live" in the new centre I would repeat the process and return to Milton Keynes to lean a new role. I worked across 3 of the VW brands with front line service people, back office factory order staff to the elite customer service team in the "luxury car service team"

Ba Honors, Business Management

Education record