Dave Pyle Email and Phone Number

Responsible for the overall efficiency and effectiveness of the assigned sales organization. Iaggressively monitor and strive to maintain high levels of quality, accuracy, and processconsistency in the wholesale sales organization's planning efforts.• Grow independent aftermarket business• Primary focus on independent service centers, body shops, professional service centers,and jobbers• Identify secondary account shortfalls and develop and implement recovery strategies• Prospect, cultivate and sign new accounts• Provide RepairLink, CollisionLink and OPSTrax installation and training to IRF’s• Provide feedback to ACDelco direct accounts and GM dealers on market opportunities,promotional activities.• Serve as technical and warranty resource within specified market area• Schedule and deliver product seminars to include lunch & learns as needed withinspecified market area• Perform crew work with ACDelco direct accounts and GM dealer personnel regularly.

Perform one or two-day on-site evaluation/consultation/audit of Mercedes Benz,Maserati, Porsche collision centers across the west coast and provide/present collisionconsulting activities ranging from training, tools & equipment and facility.• Provide assessment of training, financial, tools/equipment, business-managementpractices of TCCC/LCCC collision centers with written business analysis presented toToyota/Lexus Dealership Management.

Perform two-day on-site evaluation/consultation of 50+ Toyota dealership collisioncenters across the U.S. and provide/present a written business analysis to Dealer Principalor GM. Assist Toyota Collision Center Managers with implementation of eleven ToyotaCertified Collision Center (TCCC) standards & benchmarks.• Manage TCCC enrollment process from start to full implementation of DealerCertification.• Provide continual support to Collision Center of Customer Satisfaction initiatives, SOPand KPI development, financial statement review and analysis of total department GP,expenses with emphasis placed on reduced costs and increased sales, increased partswholesale/retail sales, fixed absorption, and manager/estimator/technician training &certification. Implementation of Wholesale Parts initiatives and IRF visits.• Provide set-up support at industry shows like SEMA, NACE, AASP Northeast TradeShow, Toyota National Dealer Meeting, etc. Provide additional support as necessary onall Toyota Certified Collision Center and Wholesale Parts needs.• Manage CSI vendor activities, Resource Knowledge/Learning Center, and other vendoractivities related to TCCC. Manage dealer training with various vendors critical to thesuccess of TCCC. Plan, design and implement all TCCC curriculum through our vendorsand the Toyota Learning Center.

Manager, Customer Satisfaction - National HeadquartersAdminister (CSI) HPI (Hyundai Purchase Index) and HSI (Hyundai Service Index) surveyprocess. Administer HPP (Hyundai Protection Plan) extended warranty program; assist Regionsand Dealers with HPP questions, contract submission, contract termination, contract transfers,and customer questions/disputes regarding covered components. Negotiate and maintain vendorcontact for HPI, HSI and HPP programs. Assist District Managers and Regions to improve HPIand HSI. Provide coordination, guidance and direction in the selection of CSI target dealers,assessments, design of action plans, implementation, and follow up.Manager, Customer Satisfaction Development - Western RegionAssist Hyundai Dealers with Customer Satisfaction improvement of HPI and HSI scores throughdealership assessment and process development/improvement within 11 Western Region states.Monitor Western Region Customer Satisfaction scores and report monthly to RegionalManagement and District Managers. Assist District Managers on Customer Satisfactionimprovement through process training and implementation.

District Sales Manager: Western RegionAccountable for all field operations relating to Customer Loyalty, new vehicle wholesale, retailactivities, assisting the region and dealers in setting and achieving sales goals, assist in salespromotions, vehicle sales training, auto show set-up, Mazda Dealers On-Line (MDOL) set-up andtraining, vehicle allocations, advertising and financial analysis.District Service & Parts Manager: Western RegionAccountable for all aspects of service and parts customer loyalty and profitability in assigneddistrict. Provide timely recommendations to enhance the image of the Mazda franchise, utilizingbusiness management training and skills provided by MNAO to aid dealers, dealer personnel withthe achievement of financial and Customer Satisfaction goals, customer relations, warrantyadministration, spot warranty audits, service/parts advertising, fixed ops training, parts inventorymanagement, on-site perpetual parts inventory, parts wholesale and parts promotions.

Air Personality, Voice-Over artist, Production