David Reiser Email & Phone Number

Israel

Tel Aviv, Israel

Beit Shemesh, Jerusalem, Israel

Provided all IT support, hardware and software, in both office and home environments for individual clients, for computers, printers, smart phones, smart TVs, IP phones, internet, cameras, and intercomsSolely learned, set up, and deployed Azure Active Directory with domain, user accounts, role permissions, and hardware permissions, for elementary school, and added all computers to the domainWas responsible for researching, ordering, supplying and installing equipment for clientsContacted internet and phone providers in order to assist clients whether with technical issues, service or billing related inquiries, including Bezeq, Bezeq Beinleumi, and PartnerConfigured security camera systems in homes and offices from various companies, primarily Hikvision and Provision.Configured and installed Visonic alarm systems in private residencesSet up home routers and access points to extend reach of WiFi connectivity in client residencesRan wires, made ends for patch cables, connected ethernet jacks

Tel Aviv - Jaffa, Tel Aviv District, Israel

Provided all IT support, both hardware and software related for the Tel Aviv office, both on site and viaremote access, to all devices including PCs, mobile devices, local and network printers, internet, network,Wi-Fi, IP phones, VCs, CitrixWas responsible for pricing out, and ordering any technology equipment the office needs includinghardware for PCs, new IP phones, new server equipment, smartphones, printers, peripheralsWorked with vendors including Bezeq and Bezeq Beinleumi regarding internet and phone issues, bills,plans, and upgrades.Was responsible for the technology aspect of expansion of office space.Replaced and administered card access via access control systemPart of Account Administration team, which is responsible for all account creations, email accounts,distribution lists, email accesses, and account accesses throughout the firm’s over 40 offices worldwide,both via Active Directory, Exchange, EMS, cloud storage sites, efax, Preparis, VPN, Citrix, socialnetworking, administering licensing to O365, Adobe AcrobatInventoried all equipment, and making sure everything is updated regularlyImaged and ran maintenance on all PCsWas sent to our newly opened Milan, Italy office to support during transition of law firm that was acquiredby the firm to assist with the transition over to our network and systems, setup, and was sent further when they lacked local IT supportEscalated specific issues to specific teams where I cannot manage, including network team, applicationsteam, and telecom team, via ticketing system

Beit Shemesh, Israel

Was responsible for building, editing, and designing websites via Content Management Systems: WordPress, MagentoInvolved in SEO and analytics managementEditing sites using HTML and CSSProduct and data feed management, CSV, XLS, and json file typesEnsured quality through manual testing after changes pushed out by front and backend developersUpdated clients, and checked in with developers to make sure they deliver timely and properlyManaged DNS, SMTP, host settings and various other network administration toolsFamiliar with third party extensions and tools such as: MailChimp, Stripe, Paypal, Yoast, Bloom, Monarch, Charity, Membership 2, and many moreDesigned and edited graphics for websites

Jerusalem Area, Israel

Involved with troubleshooting hardware, software, and network connectivity issues for Macs , PCs, iPhone and Android smartphonesReplaced/tested new hardware for PCsReformatted machinesAssisted with installation and use of software

Aish Hatorah, Jerusalem

Entered and edited student profiles into SalesforceArranged meetingsData entryProvided technical support for office equipmentInvolved in general office work

New York, Ny

Part of Google Pilot team and first line of support for issues and administering accesses for pilot group in preparation for organization-wide migration to Google (Gmail, Google apps, Google Docs, etc.) from MS Suite.Cloned and imaged Macs and Virtual PCs, and joined Macs/PCs to domainInvolved in set up of Mac OS X Lion ServerCreated and administered user accounts, shared mailboxes, distribution lists and account accesses through Microsoft Exchange and Active DirectorySet up and configuration of Cisco IP phones and voicemail through Cisco Unified Communications Manager and Cisco Unity.Provided in-person, over the phone, and remote controlled troubleshooting and resolution of issues in regards to network connectivity, VPN, software and hardware on Mac, PC, IP Phone, mobile hotspots/4G devices, Droid, Blackberry, iPhone and iPad devicesConfigured and maintained BlackBerry accounts via BlackBerry server (BES)Managed mobile phone/hotspot devices and accounts, and troubleshooting wireless issues with both Verizon Wireless and AT&T customer supportOver the phone technical assistance for affiliates and telecommuters in four continentsCreated SOPs and walkthroughs for various configurations, set ups, and fixes for both users and other help desk staffTrained new help desk employees on both technical and procedural areas required for position

Greater New York City Area

Answered customer calls and providing first level support for PC, Wyse Terminal, network, printer, telephone, and Blackberry related issues over the phone so their jobs could run uninterrupted as much as possibleTroubleshot VPN, router, and other remote access issues from users on and off site using primarily Citrix environmentsEscalated issues by opening up tickets to technicians who are on site via intranet ticketing system so they could fix the issue if it could only be dealt with on siteAdministered user access via Active Directory, the IBM Mainframe and Tandem

Buffalo/Niagara, New York Area

Assisted professors with computers, projectors and multimedia center equipment in lecture halls and classrooms in order to provide highest technological functionalitySupervised and trained new employees of procedures and duties of positionDelivered and set up microphones, projectors, televisions, and other media equipment to specified classrooms

Buffalo/Niagara, New York Area

Troubleshot and solved network, hardware and software computing problems in the University’s libraries and public computing sitesWorked with other consultants, as team members, to make sure all assigned sites were operating efficiently

Greater New York City Area

Collected missing data for Corporate Compliance Information Asset Registry, and created MS Access database to store data so that control data was easily accessible to Corporate Compliance employees and managersAttended meetings, vendor presentations/demonstrations; captured and published activities, decisions, to make sure all topics were documented in meeting minutesDeveloped, edited, and revised secure workplace/Clear Desk guidelines and procedures so employees could understand company policy more easily

Bs, Business Administration, Management Information Systems

Activities and Societies: Alpha Kappa Psi, Filipino-American Student Association

Judaic Studies

Japanese Studies

Study Abroad Semester