-Oversaw a team of Account managers and ~4,500 business accounts across the United States, ranging from new account relationships to key accounts across Hospitality, Property management and Retail industry verticals-Consistently drove sales team revenue output and attainment, and consistently exceeded team revenue and productivity targets-Drove opportunity pipeline efficiencies, resulting in the growth of team pipeline management and close rate-Leveraged Salesforce, Salesloft… Show more -Oversaw a team of Account managers and ~4,500 business accounts across the United States, ranging from new account relationships to key accounts across Hospitality, Property management and Retail industry verticals-Consistently drove sales team revenue output and attainment, and consistently exceeded team revenue and productivity targets-Drove opportunity pipeline efficiencies, resulting in the growth of team pipeline management and close rate-Leveraged Salesforce, Salesloft, Outreach and Looker to manage team pipeline, account and prospecting cadence-Implemented winning team culture focused on sales process, account growth strategy and professional development coaching through effective team meetings and 1:1s focused on skill, strategy and professional development-Go-to, coach and mentor for new team managers and their direct reports - launched managed leadership training to develop our next generation of leaders, resulting in smoother transition to manager role-Owned and drove sales engagement roadmap for account management organization, resulting in a ~37% lift in Senior Account manager job satisfaction YTD, and improved quarterly job satisfaction eNPS trends across B2B sales teams-Developed and owned trainings, projects and initiatives that drove impact across the B2B Sales organization focused on improved training and development of our salespeople and leaders-Awarded ‘Go-to Person’ of the year (2016), ‘Wayfairian of the Year’ (2019) and Manager of the Year (2020) at our annual Wayfair awards ceremonies Show less

-Selected as first Account manager to focus on a smaller book of business aimed to drive book efficiency, pipeline growth, revenue attainment and prospecting strategy.-Facilitated and conducted phone screens, in-person and Skype interviews for Boston and new Brunswick location-Selected as member of the Brunswick, Maine transition team responsible for launching and hiring for Brunswick site-Continued to meet and exceed revenue goals with book of business while coaching, mentoring and… Show more -Selected as first Account manager to focus on a smaller book of business aimed to drive book efficiency, pipeline growth, revenue attainment and prospecting strategy.-Facilitated and conducted phone screens, in-person and Skype interviews for Boston and new Brunswick location-Selected as member of the Brunswick, Maine transition team responsible for launching and hiring for Brunswick site-Continued to meet and exceed revenue goals with book of business while coaching, mentoring and onboarding new account managers Show less

-Developed new business by engaging and enrolling prospective customers into the professional business program-Grew book of business by QoQ revenue spend and customer count through active prospecting and cold calling-Key point of contact for all account purchasing needs and post-order servicing-Worked cross-functionally and leveraged relationships across the organization-Utilized data to drive sales and marketing campaigns-Selected to coach, mentor and onboard new Business… Show more -Developed new business by engaging and enrolling prospective customers into the professional business program-Grew book of business by QoQ revenue spend and customer count through active prospecting and cold calling-Key point of contact for all account purchasing needs and post-order servicing-Worked cross-functionally and leveraged relationships across the organization-Utilized data to drive sales and marketing campaigns-Selected to coach, mentor and onboard new Business Account Managers-Conducted phone screens and in-person Interviews for candidates for Account Management and Business Development roles-Selected to mentor and coach inaugural Ogden, UT BAM team (March, 2015)-Consulted and developed two BAM teams in Ogden, UT during 2 week visit (June, 2015) Show less

-Analyzed performance metrics to root cause performance issues and drive operational change-Responsible for mitigation of damage, improved fill rate, warehouse fulfillment and EDI adoption-Repaired and developed strong relationships with suppliers-Negotiated with suppliers to improve overall customer experience-Managed the overall performance of kitchen and dining, plumbing and tools categories-Reported performance trends and overall operational improvements to Senior… Show more -Analyzed performance metrics to root cause performance issues and drive operational change-Responsible for mitigation of damage, improved fill rate, warehouse fulfillment and EDI adoption-Repaired and developed strong relationships with suppliers-Negotiated with suppliers to improve overall customer experience-Managed the overall performance of kitchen and dining, plumbing and tools categories-Reported performance trends and overall operational improvements to Senior Leadership.-Worked cross functionally with departments company-wide (Category Management, Account Operations, Buyers, Merchandising, Finance and Logistics)-Improved partner warehouse efficiencyManaged Project aimed to lower lead times on site for high impact SKUs-Analyzed historical and current performance data to select suppliers, rolled out in phases-Leveraged team performance managers to communicate with their portfolio of suppliers-Increased sales of targeted SKUs across partner channels and core business-Drove revenue for majority of SKUs while preserving fill rate-Reported results to larger operations team and Senior Management across Supplier Operations and Business Development. Show less

Drove Wayfair’s Net Promoter Score (NPS):-Implemented dynamic strategies to analyze detractor data and provide insight for process improvements-Determined root cause of escalated issues and seek resolution through follow up and solutions provided-Worked closely with customers with the goal of converting upset customers into promoters of our brand-Responded to customer feedback provided on our social media presence to ensure their needs are addressed-Sales point of contact… Show more Drove Wayfair’s Net Promoter Score (NPS):-Implemented dynamic strategies to analyze detractor data and provide insight for process improvements-Determined root cause of escalated issues and seek resolution through follow up and solutions provided-Worked closely with customers with the goal of converting upset customers into promoters of our brand-Responded to customer feedback provided on our social media presence to ensure their needs are addressed-Sales point of contact for our executive team Show less

-Selected as an inaugural member of elite team within customer service department-Responsible for handling spikes in call volume in an effort to address customers needs in a timely manner-Addressed sales and service customer inquires at a high level of performance and efficiency-Responsible for team’s productivity metrics: -Worked closely with our workforce management team to communicate departmental goals to team -Created and implemented unique projects tailored to improve… Show more -Selected as an inaugural member of elite team within customer service department-Responsible for handling spikes in call volume in an effort to address customers needs in a timely manner-Addressed sales and service customer inquires at a high level of performance and efficiency-Responsible for team’s productivity metrics: -Worked closely with our workforce management team to communicate departmental goals to team -Created and implemented unique projects tailored to improve team's overall productivity-Selected to participate in a focus group to contribute ideas to improve processes for the sales and service departments Show less

-Handled sales and service calls from 200+ CSN Stores websites-Consistently led team on sales and service KPIs - Drove 40% close rate during tenure in role and a 70% NPS on post-order service calls

-Developed and cultivated a client base by cold calling, managing existing clients and meeting face-to-face.-Conducted needs analysis with clients to implement financial plans and product solutions-Sold securities products, life insurance and disability insurance

-Managed portfolio of accounts for Subcontracts and Medical Grants-Communicated with Principal Investigators and staff to ensure accurate billing-Analyzed General ledgers to determine billing requirements on a monthly basis-Reconciled accounts to ensure billing was in compliance