Dave Rush Email & Phone Number

Utah, United States

Salt Lake City, Utah, United States

Greater Salt Lake City Area

Team Lead – Point of contact for SAM/TAM/Sales to engage AMER escalation engineering teamInvolved early in sales cycle for high visibility/strategic customer POCs to ensure success for customerLead/supported strategic customers through beta testing to validate business value delivered by new featuresArchitected self-serve virtualized sandbox platform for support/presales/professional services enablement and educationDeveloped and delivered trainings to global support organization on product features, issues, and functionalitySupported ScaleIO software-defined storage at expert level on VMware, Linux, and Windows platformsScreened, trained, and mentored escalation engineering team membersMinimized customer impact and downtime by assisting frontline support teams with recovery from severe incidentsDelivered weekly training to frontline engineers on ScaleIO features, issues, and functionality

Draper, Utah

ScaleIO L2- developed/delivered training on ScaleIO (1.32.x) and ScaleIO Node (HW + 1.33.x) to support teams globally Supported ScaleIO on Linux, VMware ESXi, and Windows platformsSupported Symmetrix (DMX and VMAX) array configuration via Solutions Enabler and Unisphere for VMAX on Unix Supported PowerPath on Linux, IBM AIX, VMware ESXi, Sun Solaris; ScaleIO on Linux and Vmware ESX Awarded R&R for achievements in championing KCS initiative as KCS SME, Reviewer, and AuthorEMC Proven SAN Management Specialist (also certified on ISMv2 exam) currently studying for Vmware VCP Certification 100% Positive customer satisfaction survey record

Draper, Ut

Leading a team of newly hired Tech Support Engineers through an intense 8-week training bootcamp. I manage and report on class-wide and individual performance. Weekly one-on-one meetings keep the associates on track toward achieving their goals. Leadership has its own set of challenges, but it's extremely rewarding to watch these individuals (and the whole group) progress toward their careers in IT at EMC.

Draper

Performed initial setup of IT and ISYS infrastructures for new sales office, including network, PBX, CRM, and reportingConfigured Freeswitch dialplan functions such as IVR menus, callcenter queues, multiple-criteria time conditions, etc.Implemented, maintained, and customized Zoho CRM to meet data tracking and reporting requirementsResponsible for human resource management, performance reviews, etc. in addition to system administration dutiesDeveloped spreadsheets around key performance indicators for executive, managerial, and personal review

Draper

Lehi, Ut

Managed 15 overseas developers across two teams using SCRUM and other project management techniquesReconciled competing task priorities to maximize client satisfaction and ROICollaborated with IT and Systems Architecture departments to ensure data integration performance and reliabilityEmbraced role as face of the company, interfaced directly with client-side CIO, CTO, etc.Installed and configured database/web service integration utilities in live production environmentsStreamlined, documented, and trained internal personnel on client integration process, greatly reducing time-to-completion

Remote

Advised management on marketing strategy for new products.

Remote

Responsible to evaluate, implement, support, and advise management on software products such as virtualized server infrastructures, VOIP PBX systems, online collaboration/videoconferencing web applications, cloud computing platforms. Maintained productive communication sync with other remote team members.

Orem

Managed customer retention sales team.Implemented reporting/information management system and analyzed resulting data with emphasis on identifying key indicators for reducing attrition.Calculated and reported on lead generation campaigns’ projected and actual ROI, made go/no-go recommendations.

Orem

Analyzed sales revenue and trends, prepared relevant reports and recommendations for executive review.Implemented, configured, and optimized InsideSales Dialer/CRM, minimized lead delivery time.

Orem

Orem

Analyzed project scope, requirements, user goals in order to build prototype E-portfolio system.Assisted in planning and executing the UVU and Woodbury School of Business 2009 Entrepreneur Business Conference.

Increased customer-service department efficiency, analyzed key software features and usage for documentation and training.Produced video training materials for end-users resulting in reduced call volume.

Orem

Took personal responsibility for complete customer satisfaction, accounts receivable reminders, employee interviews, timely shipping and receiving, raw materials purchasing/vendor relationships.

Orem

Solved industry problem by creating innovative laser engraving procedure resulting in popular new products and increased sales.

Orem

Eliminated 90%+ of time-to-production, clerical errors, and late-ships by developing work order management systems.

Master Of Science - Ms, Cybersecurity

Activities and Societies: Cybersecurity club, CCDC, NCCDC contestant

Bs (Cum Laude), Business Management, Entrepreneurship Emphasis; Minor In Information Systems & Technology

Activities and Societies: Entrepreneurship Institute, Beta Gamma Sigma, Business Honors Society