To work with ServiceMaster franchise owners to assist them in training, expanding their marketing and creating greater sales with solid retention.

Initiative-taking employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional people skills. Adept at working effectively unsupervised and quickly mastering new skills. Proven success working with strategic partners in product, sales, underwriting, and claims to identify areas for driving profitable growth and agency success.Developed and implemented strategic sales plans to accommodate corporate goals with 11 District Managers. • Partnered with 11 District Managers, developing sales strategies and training, who oversee four hundred agents. Achieve all lines production goals finishing each year 100% of goal and first amount 3 divisions. • Reviewed agent footprint, along with goal to increase agents, with 11 District Managers to focus on recruiting and placing successful new agents. Achieved goal of agent growth each year at 100% or above. • Curate exceptional customer service working with District Managers to train sales staff on company policies, service standards, increasing positive customer feedback by 12% annually. • Collaborated with 11 District Managers to complete 50+ corporate contractual agreement reviews/year, resulting in successful agent on boarding, reducing contract violations by 20%.

Reviewed and worked with DM recruiting systems for robust pools of qualified candidates, eligible to become agents.• Oversaw quality assurance for 40 new career agent packets annually. Collected all documentation required from District Managers to verify new agents qualified for subsidy programs, resulting in enhanced career success by 15% due to aligning professional goals with training and sales protocol. • Verified succession plans for 50 departing agents (annually) for smooth transition of clients for an outstanding customer experience improving retention in these agencies by 5%. • Partnered with District Managers to assign Performance Improvement Plans (PIPS) to underperforming agents, resulting in removing 30 individuals and an 11% increase in new business. • Monitored performance to implement improvement in training, agent staffing, marketing, and selling resulting in 80% career success and 10% increase in sales.

Leveraged specialized knowledge to function as subject matter expert within organization.• Developed strategies with District Managers on how to attain assigned goals for profitable premium growth in Life and Farmers Financial Solutions. Achieved Life Premium increase of 16% above goals. • Trained agents in groups and 1:1 on product knowledge along with marketing and sales best practices. Conducted 1:1 meeting with 12 agents/week and facilitated group training monthly in various locations. • Introduced simple effective marketing for Life and Financial products to agency force and their staff. Gained individual commitment from all agents on Life production and methods of achieving it with consistent follow-up, which improved Life production by 15%.