Dave Sergent

Dave Sergent Email and Phone Number

Retired AT&T as of 8/3/2020 @
Dave Sergent's Location
Freeland, Michigan, United States, United States
Dave Sergent's Contact Details

Dave Sergent work email

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About Dave Sergent

Process/Project manager providing PowerBI and formerly robotics support automating reports and simple orders, analysis of front-line business metrics (productivity, order volumes, cycles, aging)Assistant Sales Center manager co-managing and developing 10 managers over 200+ front-line call center employees at Ameritech New Media.Coached team of 15-20 front-line call center employees.Specialties: Robotics/Process Automation, PowerBI, Data mining using TOAD, Teradata SQL Assistant, SAS Enterprise Guide, analysis using multiple linked data sources.Call Center coaching and development

Dave Sergent's Current Company Details
n/a

N/A

Retired AT&T as of 8/3/2020
Dave Sergent Work Experience Details
  • N/A
    Retired
    N/A Sep 2020 - Present
  • At&T
    Manager Quality/M&P/Process
    At&T Jun 2014 - Aug 2020
    Telecommuter
    Reporting and analysis for ROCC ASE and West region GEM metrics using Robotics, data mining applications (TOAD, Teradata SQL Assistant). Similar work, different job title from Office Support/Assoc Project Manager.
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  • At&T
    Office Support/Associate Project Manager
    At&T May 2011 - May 2014
    Bothell, Washington
    Reporting and analysis for Small Business Migration (SBC, then AT&T) using data mining applications (SAS Enterprise Guide, Teradata SQL Assistant). Same work, different job title from Customer Service Manager.
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  • At&T
    Manager - Customer Service
    At&T Jan 2009 - May 2011
    Reporting and analysis for Business Winbacks (SBC, then AT&T) using data mining applications (SAS Enterprise Guide, Teradata SQL Assistant). Same work, different job title from Project Manager.
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  • At&T
    Project Manager
    At&T Mar 2003 - Jan 2009
    Reporting and analysis for Business Winbacks (SBC, then AT&T) using data mining applications (SAS Enterprise Guide, Teradata SQL Assistant)
    View
  • Ameritraining, Inc.
    Process Manager (Contracted To Sbc)
    Ameritraining, Inc. Jun 2002 - Mar 2003
    Contract process manager for SBC project team. Data collection, reporting, and analysis for productivity and work volumes.
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  • Ameritech New Media
    Assistant Sales Center Manager
    Ameritech New Media Aug 2000 - Jan 2002
    Co-manage and develop 10 managers over 200+ front line call center employees.Team with sales/marketing to communicate sales and retention initiatives and effectiveness between front-line to director.
    View
  • Ameritech New Media
    Team Leader
    Ameritech New Media Sep 1998 - Aug 2000
    Manage and coach/develop 15-20 frontline cable television call center employees toward improved sales and troubleshooting performance, customer satisfaction.
    View

Dave Sergent Skills

Vendor Management Call Center Telecommunications Customer Experience Management Customer Retention Training Call Centers Customer Satisfaction Coaching Crm Troubleshooting Sales Analysis Leadership Customer Service Team Leadership Process Improvement Robotics Business Process Improvement

Dave Sergent Education Details

  • Tawas Area High School
    Tawas Area High School

Frequently Asked Questions about Dave Sergent

What company does Dave Sergent work for?

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What is Dave Sergent's role at the current company?

Dave Sergent's current role is Retired AT&T as of 8/3/2020.

What is Dave Sergent's email address?

Dave Sergent's email address is da****@****att.com

What schools did Dave Sergent attend?

Dave Sergent attended Tawas Area High School.

What skills is Dave Sergent known for?

Dave Sergent has skills like Vendor Management, Call Center, Telecommunications, Customer Experience, Management, Customer Retention, Training, Call Centers, Customer Satisfaction, Coaching, Crm, Troubleshooting.

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