▪ Created a meal planning product platform from ideation to implementation to revolutionize the meal preparation market by connecting meal planning, shopping, and recipes for cooking, which users can customize to meet their family size and health goals.▪ Designed the User Interface and User Experience (UI/UX) with continuous enhancements based on user feedback and analytics, contributing to a 25% improvement in user engagement over three years.▪ Continuously conducted research… Show more ▪ Created a meal planning product platform from ideation to implementation to revolutionize the meal preparation market by connecting meal planning, shopping, and recipes for cooking, which users can customize to meet their family size and health goals.▪ Designed the User Interface and User Experience (UI/UX) with continuous enhancements based on user feedback and analytics, contributing to a 25% improvement in user engagement over three years.▪ Continuously conducted research through user interviews, usability testing, and A/B testing for implementation of product improvements, resulting in a 15% increase in user retention year over year.▪ Led the design of social media marketing tools in collaboration with experts to create an effective marketing strategy, resulting in a 30% increase in website traffic over three years. Show less

▪ Over an eighteen-month contract, responsible for the software development lifecycle of internal and external platforms from gathering business requirements through implementation, including the primary annual software developments required for open enrollment.▪ Led the product development process by gathering and analyzing business requirements through interviews and workshops, providing the development team with a detailed scope of work to ensure accurate implementation of product… Show more ▪ Over an eighteen-month contract, responsible for the software development lifecycle of internal and external platforms from gathering business requirements through implementation, including the primary annual software developments required for open enrollment.▪ Led the product development process by gathering and analyzing business requirements through interviews and workshops, providing the development team with a detailed scope of work to ensure accurate implementation of product features, utilized agile methodologies to manage projects by defining EPICs, writing user stories, creating process flows, and hosting functional design reviews, and validated solutions through rigorous testing prior to launch.▪ Project manager coordinating with teams organization-wide, including executive leadership, business analysts, marketing, customer service, data architects, software development, engineers, and testers to develop project scopes of work; including the project of creating comprehensive healthcare plans to improve access for individuals living below the poverty line, resulting in an expansion of the user base from 5 to 6.7 million for B2C digital products.▪ Facilitated cross-functional team training workshops on the efficient use of platforms and effective sprint designs to foster collaboration and innovative problem-solving, leading to a 20% increase in development team efficiency, reduced product development cycles, and a 30% rise in user adoption.▪ Managed software migration, including documenting processes and data points across fifty tools, managing and delegating tasks across twenty development teams, and implementing detailed status reports to provide stakeholders with crucial updates to ensure on-time completion. Show less

▪ Responsible for operational compliance with healthcare regulations, the creation and modeling of business processes, data analytics to identify opportunities for efficiency and process improvements, project management, vendor management, and served as the subject matter expert for individual and family plan technologies.▪ Interim team lead managing three employees, responsible for task assignment, training, work validation, workload and capacity management, and performance development… Show more ▪ Responsible for operational compliance with healthcare regulations, the creation and modeling of business processes, data analytics to identify opportunities for efficiency and process improvements, project management, vendor management, and served as the subject matter expert for individual and family plan technologies.▪ Interim team lead managing three employees, responsible for task assignment, training, work validation, workload and capacity management, and performance development via coaching and providing feedback.▪ Improved team morale and created a positive and effective work environment through championing team member accomplishments and employee advocacy by providing leadership with insight into individual growth.▪ Assessed individual work styles, strengths, and skills to place employees on team projects that best align with individual and team productivity, successful outcomes, and opportunity for individual growth.▪ Responsible for federal and state regulatory compliance, including assessing changes in regulations, identifying gaps, and updating or composing new policies and procedures to conform with legal requirements.▪ Identified critical gaps in compliance and created, developed, and maintained a comprehensive documentation repository of policies and procedures, standardizing multi-department processes for individual and family plans.▪ Established and conducted quality control and process validation procedures to test compliance program effectiveness, resulting in 100% compliance during audits.▪ Identified substantial organizational risk concerning accounts subject to bankruptcy protections and led the implementation of a delinquency management process to identify affected accounts, ensure legal compliance, and prevent unauthorized contact with individuals under such legal protections. Show less

▪ Managed a team of five analysts in fraud prevention, Anti-Money Laundering (AML), and the federal Suspicious Activity Reporting process, ensured compliance with the Financial Crimes Enforcement Network regulatory standards, provided training on financial software products, and escalated severe issues to leadership with proposed solutions.▪ Enhanced AML detection measures and monitoring systems by analyzing thousands of suspicious activity transactions, including terrorist financing… Show more ▪ Managed a team of five analysts in fraud prevention, Anti-Money Laundering (AML), and the federal Suspicious Activity Reporting process, ensured compliance with the Financial Crimes Enforcement Network regulatory standards, provided training on financial software products, and escalated severe issues to leadership with proposed solutions.▪ Enhanced AML detection measures and monitoring systems by analyzing thousands of suspicious activity transactions, including terrorist financing, human trafficking, and credit card fraud; utilized advanced analytics to identify trends in suspicious activity, achieving at least a 20% reduction in suspicious transactions.▪ Improved account monitoring procedures by identifying the need to include additional account holders in monitoring parameters, providing a more robust approach to risk management and safeguarding organizational assets.▪ Spearheaded the comprehensive onboarding and training program for new employees and consultants, including the designation of security permissions, and training on internal and external financial technologies; collaborated with stakeholders for continuous improvement of the onboarding and training process to ensure smooth transitions and proficiency in essential systems.▪ Vendor management, including cost analysis, data usage analytics, and the implementation of audit processes that resulted in the reduction of monthly costs by 20%.▪ Composed software development specifications and scopes of work through research to ensure alignment between business requirements, technical solutions, and user needs. Show less

▪ Streamlined processes and aligned products with stakeholders by using data-driven insights to implement an automated process for customer payment reminders, resulting in improved cash flow and a 15% reduction in past-due balances.