Dave Smith Email & Phone Number

Customer Service• Advised customers on technical issues related to mail preparation and eligibility• Scheduled and conducted Customer Outreach training for employees and customers in the Albany District of the USPS to ensure thorough understanding and communication of mailing requirementsAdministrative• Supervision of the Syracuse Business Mail Entry office responsible for scheduling, training, timekeeping, and oversight of verification procedures for a staff of six employees• Conducted audits of procedures for mail acceptance in post offices throughout the Albany District and prepared reports for the District Manager of Business Mail EntryMarketing• One of nine Area representatives on National USPS committee working with Opinion Research Corporation as subject matter expert to develop telephone survey questions designed to measure technical knowledge and customer service attributes for USPS acceptance employees nationwide• Provided technical assistance in implementation of special postage payment systems to meet specific needs of business customers with unique mailing situations

Advised customers and Post Offices throughout the Albany District on requirements for mailing items of all classes and volumes with regard to preparation, content, physical characteristics, service standards, and delivery issues.Supervised a staff of clerks responsible for creation of customer accounts, maintaining records, and conductance of field audits to measure compliance with postal rules and regulations.

Education record

Associate Of Arts (Aa), Mathematics And Computer Science