Semi Retired
Current
The Pacific Ocean
Surf regularly.
Feb 2022 - Present
AeroLeads people directory · profile
Dave Smith Email & Phone Number
Semi Retired
at
The Pacific Ocean
1 work email found
@five9.com
LinkedIn matched
✓ Verified August 2026
4 data sources
Profile completeness 100%
Current company
The Pacific Ocean
Role
Semi Retired
Location
Castro Valley, California, United States
Who is Dave Smith? Overview
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Quick answer
Dave Smith is listed as Semi Retired at The Pacific Ocean, based in Castro Valley, California, United States. AeroLeads shows a work email signal at five9.com and a matched LinkedIn profile for Dave Smith.
Dave Smith previously worked as Business Analyst at Ati and Technical Account Manager at Five9. Dave Smith holds Mba, 4.0 Gpa from Florida Institute Of Technology.
Company email context
Email format at The Pacific Ocean
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{first}.{last}@five9.com
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Profile bio
About Dave Smith
Over twenty years productizing software applications for contact centers, telecommunications, and other collaboration-based applications.
Listed skills include Product Management, Enterprise Software, Telecommunications, Program Management, and 17 others.
Current workplace
Dave Smith's current company
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The Pacific Ocean
9 roles
Dave Smith work experience
A career timeline built from the work history available for this profile.
Business Analyst
Ati
Collaborate with customers and internal development teams to productize agent-less contact center solutions, including developing requirements and the logic/layout/design/routing of IVR telephone scripts as well as web and SMS text self-service scripts & websites. This includes the design of their associated routing logic, user interfaces, reports, configurable data & controls, associated application tools, and end-user documentation. I'm not a coder but do a little of that too. Also includes testing, QA and assisting customers with UAT of final solutions. We wear many hats in this small company. Our main client base is California local and state governments & court programs. I typically take rough technologies/functionalities and develop them into productized solutions that will work best in our customers' environments...I communicate with customers to develop requirements and work with engineering teams to implement voice & web solutions that will meet customer contact center needs. Working with software developers to design improved IVR solutions and even development tools. Develop/upgrade product documentation. Train customers in product use & functionality.
Jan 2016 - Feb 2022
Technical Account Manager
Technical management & support of enterprise customers for Five9 cloud-based contact center solutions.o Manage enterprise account projects and support activities o Hands-on development/configuration/testing/deployment of contact center solutions to meet business needs Develop inbound & outbound campaigns, IVR scripts, user/skill management, outbound dialing strategies, custom reportso Manage accounts during service interruptions and outages; manage escalations o Hands-on use and configuration of contact center user interfaces: Agent controls & displays, real-time monitoring displays/controls & metrics, administration & configuration, reporting & dashboards
Apr 2013 - Nov 2015
Senior Product Manager
Business Applications Group Outbound Voice, Proactive Contact Voice/eMail/SMS, & Agent Scripting product set Genesys Quality Management and IP Call Recording suite Federated Customer Service solution Genesys Telephony Server (T-Server) applicationsProduct Management for Genesys contact center softwareo Develop Genesys product strategies, requirements, roadmaps, & use caseso Develop Genesys solution architectures, features, and documentation with Engineering teamso Guide/manage cross-functional engineering teams in Genesys application/feature developmento Review Genesys product solutions with customers o Create/deliver product presentations for customers & partners and at annual user conferenceso Develop market and competitive analysiso Assist in case studies, marketing communications & collateral, pricing & packaging
Sep 2003 - Dec 2012
Senior Project Manager, T-Servers
Responsible for SDLC and WW development & delivery of Genesys’ core software API: 27 Premise T-Server/8 HA Proxy products which provide the interface for Genesys’ suite of products to 36 vendor PBXs.
Feb 2002 - Aug 2003
Program Manager
Genesys Telecommunications
Developed Genesys SDLC processes & Beta-Testing Program. Customer account/escalation management.
Jan 2001 - Jan 2002
Commander
Engineering Duty Officer (EDO): Supporting aircraft systems business evaluations, logistics, IS, and management of engineering services at NAVAIR.
Nov 1999 - Sep 2007
Business Systems Analyst
Software implementation and life cycle management of web applications and ERP systems.
Oct 1999 - Nov 2000
Lieutenant Commander
Department Head, Fighter Squadron VF-211Three tours to Iraq/Persian Gulf aboard USS Nimitz with Fighter Squadrons VF-24 & VF-211 - Responsible for planning/leading/executing complex multi-aircraft flight events U.S. Naval Test Pilot School graduate (Systems Curriculum) - trained in flight testing processes/procedures, professional program/project management, and effective communications for testing of developmental aircraft systemsDevelopmental Flight Test Project Officer, Naval Strike Aircraft Test Squadron, Patuxent River, MDOperational Flight Test Project Officer, VX-4 Operational Test Squadron, Pt. Mugu, CA Branch Head: Quality Assurance Officer, Aircrew Training Officer, Avionics Branch OfficerTop Gun graduateDistinguished Naval Graduate Awards: Air Medal (2), Navy Achievement Medal (4), Armed Forces Expeditionary Medal, Kuwait Liberation Medal, National Defense Service Medal, Navy/Meritorious Unit Commendation medals
Jan 1987 - Sep 1999
3 education records
Dave Smith education
Mba, 4.0 Gpa
Ms, Engineering Management, 4.0 Gpa
Bs, Engineering
FAQ
Frequently asked questions about Dave Smith
Quick answers generated from the profile data available on this page.
What company does Dave Smith work for?
Dave Smith works for The Pacific Ocean.
What is Dave Smith's role at The Pacific Ocean?
Dave Smith is listed as Semi Retired at The Pacific Ocean.
What is Dave Smith's email address?
AeroLeads has found 1 work email signal at @five9.com for Dave Smith at The Pacific Ocean.
Where is Dave Smith based?
Dave Smith is based in Castro Valley, California, United States while working with The Pacific Ocean.
What companies has Dave Smith worked for?
Dave Smith has worked for The Pacific Ocean, Ati, Five9, Genesys Telecommunications, and Us Navy Reserve.
How can I contact Dave Smith?
You can use AeroLeads to view verified contact signals for Dave Smith at The Pacific Ocean, including work email, phone, and LinkedIn data when available.
What schools did Dave Smith attend?
Dave Smith holds Mba, 4.0 Gpa from Florida Institute Of Technology.
What skills is Dave Smith known for?
Dave Smith is listed with skills including Product Management, Enterprise Software, Telecommunications, Program Management, Contact Centers, Integration, Voip, and Telephony.
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