Led the transformation of this private members club from insolvency to financial healthInstituted membership recruiting program which led to an increase in membership sales of over 40%Modernized facilities and equipment to enhance the members overall experience which led to membership recruitment and retentionImplemented cost controls, pricing policies, and financial metrics that resulted in a turnaround of net margin to 17% during troubled economic timesPromoted social activities and enhanced golf tournament prize monies to foster greater participation in club events which led to greater bar sales and profitability

Recruited by the President of this international manufacturer/distributor of commercial and industrial bakery equipment to build a national service department to support key accounts including Dunkin Donuts, WalMart, Panera Bread, General Mills/Pillsbury, Quick Trip, Sheetz, and Kroger Spearheaded the merger of the service operations, technical support, and parts sales of the Belshaw and Adamatic companiesCreated a comprehensive technical training program and built a certified service network of over 300 highly skilled vendors for installations, preventative maintenance, reactive service, warranty repairs and equipment rebuilds Administered the warranty program and RMA'sManaged relationships with key accounts, vendors, and dealersPartnered with a consultant to design and implement an automated management system that tracked all service calls, service performance, costs, and parts/equipment sales that substantially improved vendor performance, productivity, and customer satisfactionAs Project Manager directed equipment installation projects for key accounts including a simultaneous 900-unit vendor based rollout for Dunkin Donuts and Panera Bread Expanded parts and service sales revenues $7.5 million within the first year; reduced overhead $600,000

Built a world-class service organization to accommodate sales of commercial espresso equipment across North America.Service Supply Chain: Re-engineered existing and loosely arranged 80-member service vendor network to over 300 highly trained and certified vendors to secure national account relationships, culminating in the multi-million dollar McDonald's contract. Managed all installation, maintenance and repair activities across the United States, Canada, and Puerto Rico. Sourced, trained, and certified local third-party contractors to provide timely service in all markets.Created and executed KPI's and customer reporting system to demonstrate added value of service.Produced fee-based installation and service programs that generated over $2.5 million in revenues and became the fastest growing and most profitable line of business.

Directed all operations of a 10-state division with 35 branches, 1,600 employees, and a 650-vehicle fleet generating over $120 million in annual revenue for the nation's largest armored car and risk management service.P&L responsibility for an annual operating budget exceeding $70 million.Significantly reduced operating expenses throughout the division by tracking KPI's and negotiating employee incentive programs.Established innovative management and staff training programs that substantially improved productivity and professionalism which resulted in exceeding budgetary goals by a factor of three.Successfully merged three cumbersome Bay Area operations into 2 streamlined entities, eliminating an entire facility and reducing labor costs as a percentage of revenue from 70% to 61%, a savings of $1 million while increasing productivity.Project Manager for multiple ATM rollouts up to 1300 units.Built our coin processing business into the largest coin processing center in the West, north of Los Angeles. Expanded operations into a dedicated manufacturing facility to service sorting, packaging, and storage contracts for customers such as the Federal Reserve Bank, a majority of the commercial banks, and Coinstar.Worked on a special project with the Vice President of Planning and a team of Harvard Business School consultants in the creation of a Mentored Quality Service Program for Western Division branches which was so successful in improving service, satisfaction, employee retention, and profitability, it was adopted nationwide; incorporated Lean/ Six Sigma principlesOther positions held include Washington State Sales Manager, Northwest Region Operations Manager, Northwest Region Loss Prevention Manager (Safety and Security), Vault Supervisor (Warehouse Manager)