Dave Strand Email & Phone Number

Denver, Co, Us

Worked within a series of positions that increased in scope and responsibility with each promotion for a leading provider of automated telecom billing and OSS software solutions for voice, video, data, and wireless services on a single platform.Capably lead teams, initiatives, and operations that support strategies and roadmaps for product delivery and customer success.• Successfully managed many important product initiatives for CommSoft, including a systems integration tool that aggregated disparate APIs into one codebase, the company’s first web-based interface for mobile technicians, an online bill pay system that modernized its web interface, and the first SaaS deployment of any company product.• Work with internal and external contacts that include company leadership, cross-functional colleagues, customers, and business partners. Build solid working relationships while discussing needs and offering solutions. Serve as a subject matter expert, main point-of-contact, liaison between parties. Promptly resolve any issues.• Support sales and customer success activities, including product demonstrations, product customization, statements of work, client intake, account management, managed services operations, and expansion opportunities. Perform account management on-site visits to review product satisfaction across all departments.• Create goals and strategy for each initiative. Implement policies and practices that align with goals of the product as well as the overall vision of the organization.

Expertly managed the telecom enterprise system integration software product throughout the development life cycle.• Credited for many improvements for CommSoft and its customer base, including a training strategy for the systems integration tool, enhanced user presentations, standardization of the proprietary scripting language, implementation of reusable scripting, automation of tasks within the system integration tool, and SaaS assisted system-wide testing.• Managed several initiatives happening simultaneously. Oversaw the team of analysts and developers to ensure project requirements, delivery, and quality were met. Coordinated release schedules and installations with the customer base.

Performed detailed research and analysis on company products, programs, and services to ensure superior product interface capabilities with third party vendors.

Previous experience includes positions Technical Project Manager, Senior Analyst, and Implementation Analyst for Connexn Technologies/Azure Solutions and Technical Support Specialist with Electronic Data Systems (EDS).