Chartered to establish a new team to make transformations run smoothly, to enable the leadership team with sound data and BI systems, to build our employee experience, and to deliver compliant execution across the market. We swiftly address business crisis deal and delivery issues to ensure compliance requirements are met yet business continued to flow. We resolve contra leakage challenges due to programmatic and reporting issues. Additionally, we solve for a lack of policies, manage internal audits, and train NA Sales on Compliance topics and fraud prevention. Our data steward team seeks to improve data latency issues resulting in improved data quality while deploying new BI tools. Our project management leads ensure the final release waves of HP’s ERP transformation are executed without escalation or significant disruption, consulted on development of enhanced capabilities, and prepared for future transformation efforts. Finally, we are leading out on the execution of employee experience programs, revamping employee recognition systems, and building career guidance training for all NA Sales Operation employees.

Leading a multi-faceted organization accountable for partner interactions across the AMS region including Contracts, inbound and outbound support, programs administration, and financial claims operations. We seek to build superior partner experiences at all touch points, as measured via Net Promoter survey (NPS) results. We delivered historical high NPS results of 65, including a 50% increase in FY’18 as compared to FY’16 for major partners, and 20% increase for final tier partners across AMS. Concurrently delivering full process transformation of channel data, partner compensation, financial claims, and partner onboarding activities. Set organizational benchmark result for employee engagement of 86% with 100% participation rate, and supported continuous growth in overall channel revenue to HP.

Drove global work streams, as part of largest divestiture in the IT industry, for the separation of Hewlett-Packard focused on delivering partners without interruption in business flow. Built and ran the Navigator program to steward this effort leveraging existing Account Operations and Partner Support teams enabled by detailed process status and escalation discipline which allowed for on time separation with no loss of revenue or substantial partner escalation. Awarded third President’s club for contribution to HP’s success

Responsible for the overall partner experience strategy for the Americas Sales Operations organization delivering higher partner satisfactions and enabling partner growth. In addition to these duties I managed teams who built and maintained the Americas Partner Portal (partner's on-line experience), the Americas Marketing Development programs (co-investment in growing HP marketshare), and the US Channel Compensation for our Partner Sales Representatives. During 2014 I reorganized this work saving over 40% of my operating budget while delivering the portal project on time and on budget and continuously improving our partner experience results

Managed the development and deployment of Americas channel operations strategy inclusive of our operating budget plan, our strategic and operational priorities, and our people development. Delivered among the highest employee satisfaction gains within the company for 2013, met operation budget within 1% every quarter, and developed and implemented evergreen strategic plan and priority set for the entire organization. Also led worldwide task force effort on building great leader and leadership within the Sales Operations community of Hewlett Packard.

Managed team representing operations to US top partners accountable for relationships, escalations, and process improvement.

Managed team handling sales team backoffice for major US channel partners wiht accountability for forecasting, progrma management, offers, and operational escalations.

Managed staff function for VP of US Distribution inclusive of business strategy development and implementation, event planning, programs development, and general staff duties.

Managed sales team responsibile for HP's second largest channel partner relationship, Tech Data Corporation.

Sales representative for major east coast distribution partners Tech Data, Arrow Electronics, Synex, and Gates/Arrow as well as various smaller niche distribtuion players. Represented every HP product category over time span.

Channle sales representative covering territory of Alabama and partner base there and then as specialist in LAN implementation for southeastern US with channel partners.