Manages IT Operations for an IT support services company based in Carlsbad, CA. Serves as point of escalation for IT support issues.  Plan for, configure and deploy network infrastructure including servers, routers, firewalls and switches. Create network deployment documentation. Assist clients with long-range IT planning and budgeting. Install and configure CRM and Accounting solutions including Goldmine, QuickBooks, American Contractor, and Sage 100-300 (MAS, Master Builder, Timberline). Accounting System migrations and upgrades for American contractor, MAS90, Construction Partner, Timberline, Business Works and QuickBooks Enterprise, as well as a number of custom industry specific applications. Plan and execute platform and version migrations for Goldmine, Act, Sales Force, and other CRM solutions. Design, roll-out, and support MS Exchange implementations. Design and roll-out point-to-point VPN networks, SSLVPN implementations, and client-software VPN technologies.  Design, implement and support backup solutions using multiple applications and methods including Symantec Backup Exec and cloud-based services. Design and implement Server-based and cloud based mail filtering solutions. Changed focus of company to be more proactive. Manage help desk operations. Install, configure and support MS SQL Server. Provide top tier response for all escalations from the Help Desk (Staff of three).

 Manage an IT services portfolio of over 50 active small and medium-sized client companies. Responsible for all client IT infrastructure support operations at InteliGro. Create network deployment documentation. Plan and oversee implementation of infrastructure upgrades. Provide top tier response for all escalations from the Help Desk (staff of 3). Manage help desk operations. Design, roll-out, and support MS Exchange implementations. Plan for, configure and deploy network infrastructure including servers, routers, firewalls and switches. Assist clients with long-range IT planning and budgeting. Install and configure CRM and Accounting solutions including Goldmine, QuickBooks, American Contractor, and Sage Timberline. Install, configure and support MS SQL Server. Design and roll-out point-to-point VPN networks, SSLVPN implementations, and client-software VPN technologies.  Design, implement and support backup solutions using Symantec Backup Exec and cloud-based services.

Senior technician supporting client IT operations, equipment, software, and networks.