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Dave Thomson is listed as Scrum Master at Imdex Limited, a with 331 employees, based in Perth, Western Australia, Australia. AeroLeads shows a work email signal at civica.com.au and a matched LinkedIn profile for Dave Thomson.
Dave Thomson previously worked as Head Of Operations at Civica Asia Pacific and Head of Service Design at Civica Asia Pacific. Dave Thomson holds Bsc (Hons) In Computer Science, Computer Science, 2:1 from Strathclyde University.
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I'm an experienced executive leader with a strong track record in transforming global service delivery functions across multiple sectors.Consistently out-performing key measures of customer experience, staff engagement, cost reduction and service improvement, my key impact in the last few years has been to centralise and globalise a function of 100+ employees, reducing costs by ~$2m, achieving the goal of improving service standards by standardising offerings and enhancing the customer experience through end to end support.An inclusive leader always looking for the opportunity to develop and execute ambitious transformation goals in service delivery functions where experience, engagement or performance are a challenge.
Listed skills include Service Delivery, Itil, It Service Management, Project Delivery, and 9 others.
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Perth, Western Australia, Australia
A qualified advocate for Scrum practices and have embedded Scrum across multiple teams.Successfully lead and closed a strategic software development project, integrating a newly acquired Norwegian business and its mining applications with cloud-based IMDEX HUB-IQ.Currently leading the team in a MS Azure migration.
Perth, Western Australia, Australia
As a member of the APAC Executive Leadership Team, I was responsible for the strategic direction and operational effectiveness of the Central Services function, comprising 100+ employees and for a budget of over $11million. My role was based within a complex global matrix, and required influencing and negotiating with peers, mentoring and developing a diverse and high performing team, and managing the expectations of global executives with often conflicting agendas.
Perth, Western Australia, Australia
As a member of the Senior Leadership Team, I lead a team based across Australia and India, working with global peers and APAC business unit stakeholders to centralise and standardise support services.Also managing the delivery of strategic projects, key success included;1. Consolidating our virtual Local Government, Education and Libraries Service Desks into a single operation under one system, resolving over 35000 tickets per annum.2. Strengthening the approach to tender & bid submissions by standardising service descriptions and cost modelling, directly contributing as a bid team member to secure multimillion dollar software & Cloud services contracts across multiple sectors.3. Leading global major incident response teams for suspected security threats, reporting directly to the group CEO and CIO
Perth, Western Australia, Australia
Owned contracts and projects for the statewide customers in WA and NT and lead the fastest implementation of our Education software across NT, from signing to sign off in 35 days.Secured over $100K in additional revenue in a single FY through upselling products and services and helping identify new business opportunities.Delivered year on year cost reduction and service improvement to school staff and pupils whilst managing a 5 year onsite managed service contract at a prestigious WA school.In the early stages of this role I successfully lead our Service Delivery function, providing support to over 2000 customers in the Australian education sector.
Abingdon-On-Thames, England, United Kingdom
In my final 2 years I lead an ITIL aligned technical customer support operation across the UK and India, with approximately 100 employees and an annual budget of GBP1.7M.Prior positions during my RM tenure included;- Training Service Delivery Manager, where under my leadership the operation improved from a loss-making status to be delivering training at a profit.- Technical Team Leader, which included being based in Trivandrum, India for 6 months in 2007.- Senior Customer Support Engineer, directly supporting RM's software and network managed service customers.
Other employees you can reach at imdexlimited.com. View company contacts for 331 employees →
Martin Heydenrych
Colleague at Imdex LimitedPerth, Western Australia, Australia
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Ben Blakeway
Colleague at Imdex LimitedGreater Perth Area, Australia
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Sherilyn Tan
Colleague at Imdex LimitedGreater Perth Area, Australia
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Nik Favreau
Colleague at Imdex LimitedGreece
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Samira Azad
Colleague at Imdex LimitedGreater Perth Area, Australia
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Nilza Saldanha Saldanha
Colleague at Imdex LimitedBelo Horizonte, Minas Gerais, Brazil
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Robert Filgo
Colleague at Imdex LimitedSan Luis Obispo, California, United States
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Antonio Sagbini
Colleague at Imdex LimitedGreater Perth Area, Australia
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Steve Thomas Jp Licm Cce
Colleague at Imdex LimitedGreater Perth Area, Australia
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Declan J. Wylie
Colleague at Imdex LimitedGreater Perth Area, Australia
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Quick answers generated from the profile data available on this page.
Dave Thomson works for Imdex Limited.
Dave Thomson is listed as Scrum Master at Imdex Limited.
AeroLeads has found 1 work email signal at @civica.com.au for Dave Thomson at Imdex Limited.
Dave Thomson is based in Perth, Western Australia, Australia while working with Imdex Limited.
Dave Thomson has worked for Imdex Limited, Civica Asia Pacific, Civica Pty Ltd, Rm Education, and Bank Of Scotland.
Dave Thomson's colleagues at Imdex Limited include Martin Heydenrych, Ben Blakeway, Sherilyn Tan, Nik Favreau, and Samira Azad.
You can use AeroLeads to view verified contact signals for Dave Thomson at Imdex Limited, including work email, phone, and LinkedIn data when available.
Dave Thomson holds Bsc (Hons) In Computer Science, Computer Science, 2:1 from Strathclyde University.
Dave Thomson is listed with skills including Service Delivery, Itil, It Service Management, Project Delivery, Change Management, It Strategy, Business Analysis, and Managed Services.
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