Dave Murphy Email & Phone Number

Chicago, Illinois, United States

Proven as a results-focused leader for C-suite executives by creating the training department’s strategy based on driving business unit success within a constantly changing industry and environment. Design, create and distribute learning solutions using knowledge management and e-learning platforms. Spearhead the proposal process for learning management system (LMS) purchase and implementation. ● Implemented Artificial Intelligence (AI) tools into ADDIE for three ILT courses and reduced Design and Development by 50%. ● Led the design and development of high impact learning and development programs which established leading organization development practices, models and strategies to achieve growth goals.● Performed gap analysis, implemented educational experiences and taught classes to elevate management and leadership practices across all departments and business units globally.● Elevated employee qualification standards by establishing 12 trackable, performance-based training tests through new learning management system (LMS).● Achieved 12.5% reduction rate in customer transfers by delivering individual coaching and advanced training via LMS to enhance service delivery.● Architected employee development programs using both ladder and lattice models to create learning solutions which prepare staff for advancement, strengthen knowledge and skills, and increase current role capabilities.● Reimagined onboarding process for new employees and introduced innovative knowledge management system resulting in 25% reduction in training time for incoming staff.

Chicago, Illinois, United States

Designed virtual instructor-led (VILT) courses for soft skills, programs, and management to be distributed to 150,000 employees. Conducted detailed research to analyze and determine optimal use of technology to teach and influence employee work. Executed train-the-trainer system to empower trainers when leading courses.• Advanced employee learning by teaching 9 VILT courses with average of 125 students per month. • Designed instructional overview of all VILT courses, including trainer and producer guides, student orientation for online learning, evaluations, learning activities, and assets to streamline training process and procedures.

Chicago, Illinois, United States

Led the instructional design department to build and implement learning programs to improve employee job performance and achieve organizational success. Oversaw team of 7 while creating and implementing 75 unique learning solutions using ILT, e-learning, and VILT to strengthen company-wide knowledge and ensure compliance with company standards for all employees. Increased employee morale and enhanced company culture by designing mandatory education courses to excite and intrigue employees.• Created and developed online training program to scale and meet education demands of 150,000 employees nationwide.• Launched live training courses to empower and increase rate of professional success for 42,000 employees.

Chicago, Illinois, United States

Boosted sales employee performance by teaching both hard and soft skills to maintain motivation and create personal brands through development of elevator speeches. Managed training team and 8 external university faculty. Improved training department processes by developing, managing, and mapping all training phases including analysis, research, and delivery assessment. • Ensured employee and company success by leading all training events including New Broker Sales Training, Sales Training, Advanced Sales Training, and Operations Excellence courses.• Established and managed company’s training budget to ensure fiscal goals were met while improving training course quality.

Master Of Science - Ms, Industrial Relations

Bachelor Of Arts - Ba, Communication