Dave Wathan Email & Phone Number

Bring businesses into the Digital world

Singappre

• Led CSM team of 3 in Singapore and established CRM department across offices in APAC region. Oversaw B2B customer relationships for major accounts including Minor Group, BK Group, SPC Group and YUM Group with annual.
• Managed all aspects of customer journeys, from consulting, onboarding, deployment, and renewals. Acted as voice of customer, engineering solutions for operational efficiency and service excellence by automating.
• Managed all aspects of customer journeys, from consulting, onboarding, deployment, and renewals. Acted as voice of customer, engineering solutions for operational efficiency and service excellence by automating.
• Directed cross-team collaboration to ensure effective execution against operational excellence and provided quarterly review reporting and ad-hoc campaign analysis, extracting meaning from data and refining strategies.
• Identified opportunities for cross-selling and up-selling to uplift client acquisition, retention, and satisfaction. Translated client feedback and requests into product improvement features to drive business value.
• As Project Management Team Lead, spearheaded and helmed team of 5 Project Managers to ensure on-time, on-schedule-, and on-specification rollout of all projects. Led communication and synergy between Hong Kong head.

Singapore

• Set up department from ground-up, managing and building high-performing customer success team to enhance customer onboarding, success, and operations. Served as strategic advisor to customers and provided technical.
• Advocated for customers internally and managed escalations promptly, effectively navigating and mediating conflict, handling crisis management, and developing solutions to resolve issues to increase… Show more
• Advocated for customers internally and managed escalations promptly, effectively navigating and mediating conflict, handling crisis management, and developing solutions to resolve issues to increase customer.
• Drove process simplification, automation, and enhancements to bring scale to customer success process. Analysed customer data to identify trends and customer behaviour and provided data-driven insights to leadership
• As Analytics Manager, managed team of 4 analysts and data scientists to build analytic capabilities to grow organisation’s knowledge. Primary driver of delivering insights that influenced key strategic decision making.
• Client liaison for international franchises and local merchants. Led collaboration with Production team to develop product enhancements and spearheaded international deployment team to streamline workflow processes.

Boon Tat Street, Singapore

• Built and led outlet operations from scratch, utilising strong business dynamics and acumen to manage all employees, inventory, scheduling, planning menu, training, events, and marketing to deliver the best customer.
• Generated events and implemented social media initiatives, leveraging strong understanding of digital ecosystem and collaborating with influencer agencies to deliver against brand strategy. Developed innovative menus.
• Generated events and implemented social media initiatives, leveraging strong understanding of digital ecosystem and collaborating with influencer agencies to deliver against brand strategy. Developed innovative menus.
• Spearheaded loyalty programme for high generating income customers and implemented monitoring platform for customers’ feedback to engage audiences and ensure service excellence
• Fostered success-oriented, accountable environment through implementation of staff training, training manuals, and daily SOPs. Supervised and reviewed team’s performance on regular basis while resolving issues Show less

• Paperclip is a total PR support service that started of in the 1973 providing press coverage evaluating and presenting thereby handling every aspect of the press analyzing process on behalf of our clients: Marks &.
• Grow the department with strategic plans and implementing Marcom and CRM practices
• Recommend best means of PR coverage based on target markets and campaign durations.
• Data Mining – finding hidden correlations… Show more
• Data Mining – finding hidden correlations between data in order to draw conclusions and advise or assess client performance and reader’s perception.
• Using KMR’s TGI, a huge consumer survey query system, is a must in order to help client’s plan campaigns around target groups. This involves good understanding of Geo-Demographics and Acorn/Mosaic groups.

Commerce, Marketing

Diploma In Business, A-Levels, Adp, Uts

Bachelor Of Commerce - Bcom With Minor In It