Dave Watts Email & Phone Number

Swampfox is a company founded on the desire to bring exceptional Avaya Voice/Experience Portal and Call Center based products and services to market. The team, recently an Avaya engineering team based in Columbia S.C., is the group that created UCC Speech Access (now one-X® Speech) for Avaya, as well as much of the Voice Portal platform. The team led by Bob Cooper, previously the Chief Architect of Voice Portal and Avaya Intelligent Customer Routing (ICR), and Rick Ulmer, has worked one on one with developing and deploying solutions at some of Avaya's largest and most innovative customers.Swampfox has extensive experience in VoiceXML, CCXML (outbound, complex call control, call recording, conferencing, call redirection, etc.), SIP, Video/IVVR (Voice Portal now contains an advanced video server and VoiceXML 3 capabilities) and knows the internals of Voice Portal better than any other company in the market.Swampfox Transparent Hosting TM. takes advantage of the newest cloud computing technology to seamlessly extend your infrastructure into our redundant cloud, delivering a customer experience that is truly transparent to your customers. And because we host only genuine Avaya Experience Portal solutions, the operational and reporting environment is transparent to you, the operations and IT manager.

Responsible for driving sales through partners and direct for all Avaya related projects in the U.S.

Responsible for Contact Center and CRM applications for GE account globally

Business Development Manager - Complex Call Center systems Integration

Managed all Call Center related projects, IVR, Dialer, Call Center for Amex throughout Europe & Middle East.

Brighton, United Kingdom

After completing a five year apprenticeship I worked in the Advanced Datacoms group

Education record

Education record