Swampfox Technologies is a modern software, solutions and services company focused on empowering amazing customer journeys for the enterprise Contact Center. With a global client base and a reputation for delivering transformational solutions for highly complex Contact Center environments, Swampfox is a recognized industry innovator and thought leader. Through our flagship ICX Platform and highly awarded Enterprise Applications we deliver seamless, integrated customer experiences for omnichannel and multi-channel environments.
Swampfox solutions include custom and packaged applications in;
• Self-Service/IVR
• Advanced Routing & Callback
• Multi-Channel Outbound
• Agent-Interaction Enhancement
We deliver software and services that cover requirements related to architecture, platform, applications, system integration and business processes. Swampfox has extensive experience in self-service/IVR applications, UX (User Experience) design, speech technology and interfaces, VoiceXML, CCXML (outbound, complex call control, call recording, conferencing, call redirection, etc.), SIP, Video/IVVR, data exchange/integration, CTI, and Avaya’s telephony and contact center solution portfolio.
Swampfox approaches engagements with consultative skills, program management best practices, and technical expertise that derive from highly-referenced customer successes. We welcome the opportunity to work with enterprise customers, Business Partners and other ISVs to expand their markets and ensure that the next Customer Experience solution deployment is a win.
Swampfox has a strong record of adding value for companies across healthcare, energy/utility, insurance, financial, manufacturing, retail, and other sectors. Let us introduce you to our team, our clients, and our solutions to see if we can help you enhance your Customer Experience!
Company Details
- Employees
- 67
- Founded
- -
- Address
- 1337 Assembly Street, Columbia,sc 29201,united States
- Industry
- Software Development
- NAICS
-
Software Publishers
- Website
- swampfoxinc.com
- Keywords
- Customer Experience (CX), Contact Center Solutions (Cloud, Hosted, OnPrem), Integrated CX Platform, Contact Center Consulting & Professional Services, Callback Solution, Natural Language Translation, Inbound Intelligent Greeting, Multi-Channel Customer Routing (Ideal Agent), Outbound Campaign Manager, Customer Survey Solution for CC, Agent Desktop, Digital Chat, Get more from your Avaya CC investment, Get more from your Cisco CC investment.
- HQ
- Columbia, SC
Swampfox Technologies Questions
Swampfox Technologies's website is swampfoxinc.com
Swampfox Technologies's LinkedIn profile is https://www.linkedin.com/company/swampfox-technologies-inc.
Swampfox Technologies has
67 employees.
View email and phone details for 67
employees at Swampfox Technologies.
Swampfox Technologies's industry is
Software Development
Swampfox Technologies's top competitors are
Waterfield Tech,
Cognito Forms,
Krumware,
Swampfox India Private Limited,
Swampfox Optics,
Typeform,
Reenhanced,
Avaya,
Palmetto Gba,
Softdocs.
Swampfox Technologies's categories are Software Development
Swampfox Technologies's founding year is 2009
