Tom Hanson

Tom Hanson Email and Phone Number

Vice President of Product and Marketing at Swampfox Technologies, Inc. @ Swampfox Technologies
Tom Hanson's Location
Boulder, Colorado, United States, United States
Tom Hanson's Contact Details
About Tom Hanson

Create new, innovative and disruptive solutions for solving business problems.Specialties: Product Development, Marketing, Innovation, Business Management

Tom Hanson's Current Company Details
Swampfox Technologies

Swampfox Technologies

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Vice President of Product and Marketing at Swampfox Technologies, Inc.
Tom Hanson Work Experience Details
  • Swampfox Technologies
    Vice President Product And Marketing
    Swampfox Technologies Jan 2015 - Present
    Columbia, Sc, Us
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  • Swampfox Technologies
    Vice President Of Sales And Marketing
    Swampfox Technologies Dec 2014 - Present
    Columbia, Sc, Us
    At Swampfox, Inc. I have the privilege of working with the professionals that brought the core of Avaya Voice Portal and Avaya Aura Experience Portal to market.At Swampfox we focus on delivering automated inbound (IVR, Customer Experience-based routing, Multi-channel/Omni-channel engagement) and outbound proactive engagement (IVR, Multi-channel) for Contact Centers and complex business processes.In my role leading Product and Marketing we have a laser focus on meeting the toughest customer experience challenges for Contact Centers delivering inbound/outbound automation solutions (identification of customers and their needs, delivering self-service options that meet customer needs often before they even know they have those needs, aiding in advanced routing and integration to the Contact Center Agent position). We deliver solutions across Avaya solutions including Avaya Aura Experience Portal (Voice Portal), Avaya Aura Session Manager, Avaya Aura Communication Manager, AES, and Avaya Aura Contact Center (and Contact Center Select). We deliver additional value through support and integration of Avaya applications as well as delivery of value through Swampfox developed products and solutions.
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  • Avaya
    Director Of Product Management For Automated Solutions
    Avaya Apr 2013 - Nov 2014
    Morristown, New Jersey, Us
    Lead Product Management for Automated Multi-channel Solutions for Contact Centers and Business Process with a team of excellent industry professionals.During the time I lead product management for the automated and outbound portfolio, Avaya grew overall market share by 40% and retook the #1 North America Marketshare (according to Frost and Sullivan) and maintained #1 Worldwide marketshare for IVR and Voice Portals through the Avaya Aura Experience Portal. This solution was also recognized by Gartner Group as Highly Recommended solution within the Gartner Marketscope for Enterprise Voice Portals.
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  • Polycom
    Sr. Product Manager
    Polycom Aug 2011 - Apr 2013
    San Jose, California, Us
    Product Manager for Infrastructure around Policy, Provisioning, Reporting, and Scheduling of Video Collaboration Solutions
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  • Rightnow Technologies
    Product Manager, Contact Center Of Excellence
    Rightnow Technologies Jan 2010 - Aug 2011
    Bozeman, Mt, Us
    Provide Contact Center Strategy and Product direction in support of superior customer experiences
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  • Avaya/Voice Self Service
    Sr. Product Manager
    Avaya/Voice Self Service 2003 - Jan 2010
    Morristown, New Jersey, Us
    Manages Product Development and Marketing forAdvanced Speech Recognition Platforms for Telecommuinications
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  • Avaya/Voice Self Service
    Cto Technical Manager
    Avaya/Voice Self Service 2001 - 2003
    Morristown, New Jersey, Us
    Technical Manager for Office of the CTOAvaya Strategy
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  • Emperative, Inc
    Sr. Product Manager
    Emperative, Inc 2000 - 2001
    Developed product for provisioning of Data over Cable Networks
  • Lucent Technologies
    Offer Manager
    Lucent Technologies 1997 - 2000
    Espoo, Southern Finland, Fi
    Managed offers related to Service Provider Messaging, Networkingand CRM Solutions
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  • At&T Bell Labs
    Member Technical Staff
    At&T Bell Labs 1989 - 1997
    Dallas, Tx, Us
    Research and Development for Voice Messaging, Network SpeechServices and Communications Services
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Tom Hanson Skills

Product Management Ivr Crm Go To Market Strategy Enterprise Software Contact Centers Strategy Telecommunications Saas Sip Cloud Computing Voip Unified Communications Product Development Integration Speech Recognition Pre Sales Call Center Cti Managed Services Management Call Centers Solution Selling Professional Services Mobile Devices Telephony Cross Functional Team Leadership Product Innovation Product Strategies User Experience Customer Experience Sales Engineering Session Initiation Protocol Voice Over Ip Ip Marketing Channel Partners Customer Relationship Management Software As A Service Business Management Solution Architecture Product Lifecycle Management Internet Protocol

Tom Hanson Education Details

  • Colorado State University
    Colorado State University
    Computer Science
  • Bemidji State University
    Bemidji State University
    Mathematics And Computer Science

Frequently Asked Questions about Tom Hanson

What company does Tom Hanson work for?

Tom Hanson works for Swampfox Technologies

What is Tom Hanson's role at the current company?

Tom Hanson's current role is Vice President of Product and Marketing at Swampfox Technologies, Inc..

What is Tom Hanson's email address?

Tom Hanson's email address is ha****@****aya.com

What is Tom Hanson's direct phone number?

Tom Hanson's direct phone number is +180345*****

What schools did Tom Hanson attend?

Tom Hanson attended Colorado State University, Bemidji State University.

What skills is Tom Hanson known for?

Tom Hanson has skills like Product Management, Ivr, Crm, Go To Market Strategy, Enterprise Software, Contact Centers, Strategy, Telecommunications, Saas, Sip, Cloud Computing, Voip.

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