Larry Hamrick Email & Phone Number

Greater St. Louis Area

Design and determine work efforts for custom IVR applications and CTI solutions for enterprise customers. Perform presentations, develop Statements of Work, RFP responses and answer technical questions.

Certified Avaya contact center VoIP products. Created VMware virtual machines and installed Windows 2008 Server and SQL Server software for test environment. Developed tests, performed and documented test results.

 Sold custom Interactive Voice Response application software and contact center solutions to business customers  Built relationships with Avaya, its Business Partners and their clients Identified application requirements, prepared proposals and performed presentations on IVR, Natural Language Speech Recognition, VXML and contact center solutions.

 Sold custom Interactive Voice Response application software and CTI solutions to business customers.Established contacts with Avaya, its Business Partners and their clients.  Identified application requirements, prepared proposals and performed presentations on IVR, Natural Language Speech Recognition and VXML.  Developed product ideas and requirements.

 Sold custom Interactive Voice Response application software and CTI solutions in a fourteen state territory to business customers.  Established contacts with Avaya, its Business Partners and their clients.  Identified application requirements, prepared proposals and performed presentations on IVR, Natural Language Speech Recognition and VXML.

Provided technical sales support to sell Call Center technology, such as Computer Telephony Integration client/server software and Interactive Voice Response systems to national and major business customers. Performed presentations, demonstrations, project management, systems analysis and solution design. Resolved technical problems and system integration.

Provided technical sales support to sell Call Center technology, such as Computer Telephony Integration client/server software and Interactive Voice Response systems to national and major business customers. Performed presentations, demonstrations, systems analysis and solution design. Resolved technical problems and system integration issues.

Organized and implemented a Help Desk function to support Network Systems employees’ access and use of mainframe and client/server applications from their client PCs. Managed seven Help Desk Analysts who provided call receipt, logging, problem analysis and resolution and escalation. Group handled an average of 1300 incidents/month.

Planned, designed, purchased and performed project management to implement systems that automate the Wholesale Support Center (a group of about 90 people). Coordinate problem resolution and develop enhancement specifications for mainframe applications. Performed system administration on an UNIX LAN Server and installed hardware and software on the Server.

Provided technical support on the AT&T System 7000 symmetric multiprocessing computer to AT&T sales teams and customers in Missouri, Arkansas, Tennessee and Kentucky. Performed presentations, configurations and advised on UNIX system administration. Did performance analysis of Informix database and made recommendations that improved performance.

Provided technical support to sell and implement UNIX System V based computer systems, local area networks and terminals. Performed presentations, demonstrations, analyzed customer requirements and designed solutions.

Provided technical support on computers, PBX and data communication systems. Developed proposals, configured and implemented multiplexer network and implemented AT&T 3B2 UNIX computer with Ethernet PC LAN.

Managed nineteen Communication System Representatives who provided technical sales, design and implementation support for telecommunication and data communication systems. Performed systems assurance which reduced implementation errors.