I am a servant leader and a contact center technologist with experience in both business & technology operations, solutions architecture, intelligent self-service, and custom application development spanning over twenty years. I have a deep appreciation for customer experience, with a background in customer service. It is the cornerstone to how I approach technology usage in this domain. My passion is serving others. I have seen first hand the impact of what happens when we decide to love anyway; walking alongside someone - instilling dignity - simply because of who they are. Ask me about serving at-risk families in developing countries. Let’s take our influence, skills, talents, and impact those around us — thereby changing the world for one… effecting change beyond what we can see. My passion translates into focusing on the needs and desires of the person in front of me. What can we do to dream big together, improving what you have now, while pushing boundaries to explore something new? If I can be of service to you, please feel free to reach out!