Director Of Experience
Current• Manage, oversee, and mentor a subset of the UX and UI Design Team• Lead internal initiatives on content strategy offering• Lead XD component of client engagements from kick-off through completion• Conduct business and audience research – including artifact review, stakeholder interviews | workshops, user interviews, and surveys• Develop XD strategy - including audience analysis, usability analysis, competitive analysis, analytics review, personas, user journeys, recommendations, and conceptual site and page architecture• Develop content strategy - including brand themes, brand messaging, voice and tone, gap analysis, user journeys, recommendations, content templates, content governance and workflows• Interface with development teams on build• Define approach, scope, and timelines for new projects• Author proposal content and assist with pitch presentation decks• Represent XD to prospective clients• Resourcing • Recruit new talent