David Winiarski Email & Phone Number

Knoxville, Tn, Us

Norwalk, Ct, Us

• Achieved an impressive 515K customer expansion, leveraging strategic initiatives to significantly increase the marketing footprint, resulting in heightened brand visibility and engagement• Championed Waterfall, Agile, and Scrum methodologies to oversee management, marketing, IT, customer service, and legal teams within the Home Services group, ensuring streamlined project execution and optimal resource allocation• Skillfully collaborated with internal and external legal counsel and third-party vendors, orchestrating seamless resource coordination to support project initiatives• Revitalized terms and conditions, facilitating new product and protection plan sales by filing revised documentation while restructuring compliance, regulatory, and licensing artifacts for enhanced accessibility• Drove successful launch of innovative protection product for Goal Zero merchandise and offering in partnership with XOOM Energy, effectively leading cross-functional teams across product lines• Ensured ongoing alignment and harmonization between cross-functional teams across 4 unique projects, overseeing all project management and GTM strategies to ensure fruitful production and implementation

Norwalk, Ct, Us

• Led a transformative initiative by extending HomeServe telephony systems to the top 20 contractors, resulting in an impressive 85% reduction in communication times for customer claims• Effectively orchestrated and directed project management teams in the Contractor Management group, overseeing 2.8K skilled trade contractors while streamlining operations and driving process improvements across contractor functions• Collaborated closely with the PMO to seamlessly coordinate and execute projects, ensuring alignment with company objectives and overall strategy through the elimination of roadblocks• Demonstrated strategic acumen by defining clear project scopes and objectives, aligning them with company capabilities to ensure feasibility, and maintaining alignment throughout the project build-out and implementation• Maintained accurate records and regular progress reports, presenting crucial updates to corporate leadership during monthly meetings, leveraging metrics and OKRs to drive informed decision-making• Successfully managed critical functions between cross-functional teams while also serving as a dedicated liaison to big-box retailers, optimizing communication efficiency and building strong partnerships

Dalton, Ga, Us

• Implemented process automation initiatives that led to a remarkable 70% reduction in preparation time for custom product packages, underscoring a dedication to continuous improvement and client satisfaction• Played a pivotal role in B2B sales by engaging with prospects, assessing customer needs, delivering impactful online product demonstrations, offering sales support, and nurturing post-sale relationships to ensure retention and satisfaction• Efficiently managed customer information in the CRM system, contributing to well-organized and effective customer interactions while also creating SOPs to help guide future operations with reduced friction and improved strategy/operations alignment• Demonstrated commitment to exceeding customer expectations by ensuring teams consistently met or surpassed customer needs and demands, leveraging extensive project management knowledge and experience to ensure success• Reported directly to the VP and the C-suite, scheduling on and off-site training around the country to enable improved operations and alignment between the company and third-party contractors

Norwalk, Ct, Us

• Collaborated seamlessly with facility architects to meticulously research and conceptualize technology and infrastructure prerequisites for an innovative Network Operations Center, overseeing the project rollout• Strategically outlined standard operating procedures, key process initiatives, and essential reporting specifications for the newly formed operations center team to ensure smooth and frictionless work operations• Diligently ensured optimal resource availability and allocation, skillfully managed project timelines, and proactively mitigate potential project risks, leveraging evidence-based insights to guide decision-making processes• Exemplified resourcefulness in sourcing materials and meticulously crafting the Operations Center layout, including the design of a cutting-edge video wall equipped with 12 customizable display panels and the configuration of 15 agent workstations

Chicago, Il, Us

In consecutive positions, I negotiated contracts and renewals, executed change plans, coordinated logistics resources, enforced contract compliance, analyzed networks, scheduled transportation assets, managed network capacity, analyzed inventory, and mitigated performance risks across logistics partnerships and transportation networks. I directed executive teams, facilities managers, and 3PL carriers to execute and deliver change plans. I created and deployed logistics network models. I maintained compliance with corporate quality management systems and conducted audits. I served as the single point of contact with clients, troubleshot concerns, and managed all business and relationship operations. I introduced new evaluation tools to reduce performance variability across facilities. I implemented ISO 9001 QMS across multiple facilities and deployed Six Sigma processes.Key Achievements include:✅ Directed a 36-member service vendor network, oversaw $30M in P&L for 13 regional repair facilities, and negotiated a lucrative purchase agreement, supporting $3M in sales and $1.1M in incremental revenue.• Overhauled national logistics network, closed 12 repair centers, and reduced operating expenses by $15M.• Managed P&L responsibility for $12M annual logistics budget.• Reduced expenses by $4M annually by spearheading market logistics changes and realigning transportation networks.• Saved $500K per year through new financial review processes.• Drove 10K repairs and $1M in revenue through third-party negotiations.• Improved QMS compliance from 84% to 96% and Promise Date Attainment metric from 78% to 85%. Reduced claim errors by 87%.• Saved $900K in payroll expenses and developed salaried staffing model.

Directed the Product Inspection Department and Quality Testing Laboratory. Met with customers to determine and review product quality requirements; and coordinated with Process Engineering and Production management to ensure quality standards were understood and delivered. Trained line workers to ensure process compliance and product quality attainment.• Led implementation team for ISO 9000 program, instrumental in attaining ISO 9002 certification. • Certified as ISO 9000 Lead Auditor.• Served as ISO Management Representative for all operations, and charged with ensuring compliance with increasingly strict customer quality requirements. • Led QS-9000 / ISO 16949 certification effort, attaining registration on the first attempt, and maintaining that certification with zero nonconformances throughout my time with the company. • Certified trainer, serving as Lead Trainer, overseeing company-wide training efforts.• Led ISO Guide 25 / ISO 17025 certification program for the Quality Testing Laboratory (left company before certification was achieved).

Promoted to Department Manager for the IBM pogram, set up to clean various metal/chemical deposits from tooling used in microprocessor manufacturing (used processes such as chemical baths, slurry blasting and aqueous cleaning technologies, some under Class 100 clean room conditions). • Led team to deliver quick, consistent product turnaround while exceeding IBM’s quality standards. Customer satisfaction led IBM to invest over $5M in equipment upgrades and expansion at Whyco.