David Winiarski Email & Phone Number

Knoxville, TN, US

Norwalk, CT, US

• Achieved an impressive 515K customer expansion, leveraging strategic initiatives to significantly increase the marketing footprint, resulting in heightened brand visibility and engagement
• Championed Waterfall, Agile, and Scrum methodologies to oversee management, marketing, IT, customer service, and legal teams within the Home Services group, ensuring streamlined project execution and optimal resource.
• Skillfully collaborated with internal and external legal counsel and third-party vendors, orchestrating seamless resource coordination to support project initiatives
• Revitalized terms and conditions, facilitating new product and protection plan sales by filing revised documentation while restructuring compliance, regulatory, and licensing artifacts for enhanced accessibility
• Drove successful launch of innovative protection product for Goal Zero merchandise and offering in partnership with XOOM Energy, effectively leading cross-functional teams across product lines
• Ensured ongoing alignment and harmonization between cross-functional teams across 4 unique projects, overseeing all project management and GTM strategies to ensure fruitful production and implementation

Norwalk, CT, US

• Led a transformative initiative by extending HomeServe telephony systems to the top 20 contractors, resulting in an impressive 85% reduction in communication times for customer claims
• Effectively orchestrated and directed project management teams in the Contractor Management group, overseeing 2.8K skilled trade contractors while streamlining operations and driving process improvements across.
• Collaborated closely with the PMO to seamlessly coordinate and execute projects, ensuring alignment with company objectives and overall strategy through the elimination of roadblocks
• Demonstrated strategic acumen by defining clear project scopes and objectives, aligning them with company capabilities to ensure feasibility, and maintaining alignment throughout the project build-out and implementation
• Maintained accurate records and regular progress reports, presenting crucial updates to corporate leadership during monthly meetings, leveraging metrics and OKRs to drive informed decision-making
• Successfully managed critical functions between cross-functional teams while also serving as a dedicated liaison to big-box retailers, optimizing communication efficiency and building strong partnerships

Dalton, GA, US

• Implemented process automation initiatives that led to a remarkable 70% reduction in preparation time for custom product packages, underscoring a dedication to continuous improvement and client satisfaction
• Played a pivotal role in B2B sales by engaging with prospects, assessing customer needs, delivering impactful online product demonstrations, offering sales support, and nurturing post-sale relationships to ensure.
• Efficiently managed customer information in the CRM system, contributing to well-organized and effective customer interactions while also creating SOPs to help guide future operations with reduced friction and improved.
• Demonstrated commitment to exceeding customer expectations by ensuring teams consistently met or surpassed customer needs and demands, leveraging extensive project management knowledge and experience to ensure success
• Reported directly to the VP and the C-suite, scheduling on and off-site training around the country to enable improved operations and alignment between the company and third-party contractors

Norwalk, CT, US

• Collaborated seamlessly with facility architects to meticulously research and conceptualize technology and infrastructure prerequisites for an innovative Network Operations Center, overseeing the project rollout
• Strategically outlined standard operating procedures, key process initiatives, and essential reporting specifications for the newly formed operations center team to ensure smooth and frictionless work operations
• Diligently ensured optimal resource availability and allocation, skillfully managed project timelines, and proactively mitigate potential project risks, leveraging evidence-based insights to guide decision-making.
• Exemplified resourcefulness in sourcing materials and meticulously crafting the Operations Center layout, including the design of a cutting-edge video wall equipped with 12 customizable display panels and the.

Chicago, IL, US

• In consecutive positions, I negotiated contracts and renewals, executed change plans, coordinated logistics resources, enforced contract compliance, analyzed networks, scheduled transportation assets, managed network.
• Overhauled national logistics network, closed 12 repair centers, and reduced operating expenses by $15M.
• Managed P&L responsibility for $12M annual logistics budget.
• Reduced expenses by $4M annually by spearheading market logistics changes and realigning transportation networks.
• Saved $500K per year through new financial review processes.
• Drove 10K repairs and $1M in revenue through third-party negotiations.

• Directed the Product Inspection Department and Quality Testing Laboratory. Met with customers to determine and review product quality requirements; and coordinated with Process Engineering and Production management to.
• Led implementation team for ISO 9000 program, instrumental in attaining ISO 9002 certification.
• Certified as ISO 9000 Lead Auditor.
• Served as ISO Management Representative for all operations, and charged with ensuring compliance with increasingly strict customer quality requirements.
• Led QS-9000 / ISO 16949 certification effort, attaining registration on the first attempt, and maintaining that certification with zero nonconformances throughout my time with the company.
• Certified trainer, serving as Lead Trainer, overseeing company-wide training efforts.

• Promoted to Department Manager for the IBM pogram, set up to clean various metal/chemical deposits from tooling used in microprocessor manufacturing (used processes such as chemical baths, slurry blasting and aqueous.
• Led team to deliver quick, consistent product turnaround while exceeding IBM’s quality standards. Customer satisfaction led IBM to invest over $5M in equipment upgrades and expansion at Whyco.