Dave Worth Email & Phone Number

Folsom, Ca

Folsom, Ca

• Develops, publishes, and implements test plans. • Writes and maintains test automation. • Develops quality assurance standards. • Defines and tracks quality assurance metrics such as defect densities and open defect counts.

• Technical consultant for new VAR's in best practices for the technical department as well as assisting and monitoring initial customer implementations to ensure success• Gather customer information from a broad range of sources in order to advocate to technical and development departments for best customer end-to-end experience• Technical sales consultant for more than 30 VAR's and internal sales personnel

• Led cross-functional teams as product manager, creating new software features• Evaluated defects from support center and recommended changes and enhancements as a customer advocate to the engineering staff o Documented new feature requirements and product design specifications o Contributed to a net increase of 20% for customer Net Promoter score• Implemented processes to optimize escalation time for cases requiring engineering expertise. Data from 6 level 2 support agents turned around in less than 8 hours• Analyzed support cases, identified trends and initiated corrective measures

• Recruited, installed, trained and supported 5 to 8 beta sites for 3 releases of software o Consolidated beta feedback and proposed improvements to engineering o Created tester execution plans, monitored activity, and reported product defects• Implemented and executed beta test plans ensuring rigorous beta testing

• Evaluated requirements and collaborated on feature implementation for more than 20 national and international enterprise customers• Analyzed operations, conducted on-site visits, and recommended best practices• Acted as senior technical and training advisor for the enterprise IT departments

• Directed support, training and shipping departments for growing VAR network

Supervised technical staff in support of large customer base plus growing VAR network technical staffs.

Software technical support for growing direct sales customers.

• Lead instructor at submarine training facility• Supervised shipboard personnel

Associate Of Science (A.S.), General Studies

Education record