Energized and passionate about improving the Customer Experience (CX) that optimizes positive customer impact, operational efficiency, and return on investment. Currently, my role is to deploy value-added Artificial Intelligence and Data Science solutions to help inform business decision making. Throughout my career I’ve had the opportunity to use my leadership skills in enterprise-wide CX programs, predictive analytics, business process transformation efforts, and information technology initiatives. My management style is rooted in servant leadership, empowering teams to deliver their best work. I find great fulfillment in mentoring and developing individuals. I am known for my collaborative, adaptable, and flexible approach as a team player myself. Working across business units, departments, and matrixed environments is something I am adept at managing.Throughout my career, I have amassed extensive experience supporting diverse functions, including Marketing, Sales, Risk, Pricing, Contracts, Operations, Call Centers, Customer Service, Legal, Finance, HR, and Technology. I firmly recognize the value of comprehending the end-to-end process when formulating strategies and making decisions. I have also enjoyed opportunities to work closely with external customers. Throughout my career, I have successfully managed all phases of programs, from identifying opportunities and developing business cases to executing and providing ongoing support. I have also cultivated direct relationships with external customers, engaging with them for consulting purposes.My tenure at UHG includes championing a customer-centric culture, emphasizing the value of building quality in as well as fostering continuous improvements. I have led initiatives, managed resources, and provided coaching to executives, Black Belts, and Green Belts. Also, worked with people at all levels of the organization.At GE for 11 years in IT leadership roles, I have excelled in Account Management, Business Intelligence, Program Management, Application Development (Agile and waterfall), and Infrastructure Management. My expertise spans various aspects of infrastructure from customer-facing web applications to back-end processing. These roles allowed extensive management experience in vendor sourcing, software, hardware, and services.Valuable collaboration experience having worked across North America, Europe, India, Japan, and Australia/New Zealand.Outside of work, I volunteer my time to make a positive impact and have held leadership roles coordinating volunteer efforts.