Dave Barton Email & Phone Number

Oakdale, Minnesota, United States

Minneapolis, Minnesota, United States

Providing assistance, education, and non-bais analysis to franchise stores in all areas of the store operations and sales from pre-opening to post-opening needs. Consult and identify targets to achieve business improvement goals while always reflecting our values, our mission statement, and lean principles.

Minnesota, United States

• Reviewing the current practices and policies to inform, organize, and execute improvements.

• Provide performance analysis through consultation and collaboration with the Leesa Mattress Team to improve the execution of operating procedures.• Create and implement training tools and resources through collaboration with logistics, customer store experience, merchandising, pricing, safety concerns, and marketing program.

• Best Sales Performance 2019 - #1 to Plan,+3.2% over plan; #2 over last year, +3.3%.• Streamlined project management, organized team, implemented and executed corporate strategy for 34 projects in 2019 increasing sales 8% over plan and 11% over last year.• Received #2 in company on customer satisfaction score (NPS), 2019.• Integrated an additional 1300+ zip codes for delivery, increasing sales $500K, 2019.• Evaluated, trained, implemented: Virtual Reality System (VR) enhancing customer experience, resulting in reduced return rate by 4.3%; increasing sales $6M, 2019.• Drove and exceeded plan by leading execution of company’s initiatives and selling capabilities in furniture, mattresses, and rug sales; resulting in increased sales of $5.3M.• Strong team leadership by recruiting talent, training, development, and data driven analytical decision making to remotely manage regional team, 7 district teams, and 89 stores.• Supervised 900+ home deliveries a day with timely execution by identifying truck capacities and ensuring white glove service results for each home delivery, resulting in NPS of 78/100.• Implemented new AM/PM delivery options increasing sales +$325K a month.• Designed and implemented new 48 Hour delivery system for mattresses in multiple metro locations contributing to increased sales.• Collaborated with Supply Chain, 3rd Party Delivery Providers with 6 hubs, Merchant, and Customer Service to ensure the best overall customer experience available.• Demonstrated strong management skills: interpreting, analyzing, and communicating financial data for best practices improvements.• Liaison collaborator between store/district management; evaluated current strategies, processes and procedures, to provide operational improvement.• Excellent verbal and written communications.

Multiple

• Tasked with creating and developing new systems.• Collaborated and analyzed data into actionable plan with Supply Chain, Customer Service, Credit, and Merchants to evaluate, resolve, and enhance customers experience.• Managed conversion projects, established business rules, created and trained staff.

Greater Minneapolis-St. Paul Area

• Collaborated with 63 delivery drivers to provide the best delivery experience for the customer through facilitating and evaluating delivery practices to engage team to generate expected results.• Strong communication and organizational skills to enforce safety, accountability, an exceptional customer experience.

Greater Minneapolis-St. Paul Area

-Worked at 3 different furniture galleries, with 4-18 direct report sales people .-Drove sales trends with excellent customer service by training, coaching, evaluating sales process and merchandise execution.-Managed metrics of returns, customer follow-up, survey scores to facilitate, evaluate and engage team to generate the expected sales results.