Jennifer D. Email & Phone Number

Greater Minneapolis-St. Paul Area

Leadership of total member experience departments to include; cart retrieval, greeter, cashier checkout lanes, human resources, accounting, self checkouts, member support and oversight of other departments as needed.Directing operations of Club Pickup services, a department that has nearly doubled in traffic and sales over the past fiscal year.Supporting in club sales, membership as well as developing and implementing strategic business and action plans to drive revenue streams and boost profitability.Lead the facility in nearly all recruitment and hiring efforts. Supporting on boarding processes throughout all departments within the retail warehouse.Focusing on fast experience, accurate transactions and overall a friendly experience for all members.Handling member concerns or lapse in service issues, exceeding member expectations and ensuring support for renewals of membership base.

Greater Minneapolis-St. Paul Area

Compliance: Ensured the business remains compliant with all city, state andfederal laws and regulations. Oversaw and analyzed regulatory processes includingfresh area sanitation, product weight and labeling regulations, financial compliance,proper management of hazardous waste including Department of Transportationcompliance, human resources compliance and HIPPA. Manager over the claimsdepartment and supported other areas of the retail warehouse.Safety: Managed the safety team and held weekly safety meetings. Identified,researched and reacted to all potential member and associate safety risks. Workedclosely with liability insurance agents to preserve CCTV footage, interviews andevidence related to accidents. Investigated and audited the store for potential risks.Investigations/Audit: Responsible for managing the audit team departmentassociates. Identify and diagnosed shrinkage and conducted employee, customer, andvendor theft and fraud investigations and interviews. Organized training andimplemented shrink reduction strategies. Worked closely with local and federal lawenforcement to assist with investigations. Fluent with CCTV operations and policies,point of sale exception reporting, audit operations, and customer tracking techniques.

Greater Minneapolis-St. Paul Area

Provided leadership for the jewelry department, leading day to day operations of adepartment exceeding 1 million dollar in annual sales.Responsible for selecting, interviewing, hiring and training jewelry departmentassociates.Supported other member service functions throughout the retail store.Served as the Safety Coordinator for the entire 142,000 square foot warehousestore. Educated and conducted facility safety educational training's and tours.

Greater Minneapolis-St. Paul Area

Provided excellent member services during transaction process ensuring allmembers left in a fast and accurate manner.Processed member photo orders, taking pride in quality and delivery of productsto the members in a timely fashion.Supported other member service functions throughout the retail store.Helped increase annual photo department sales year over year through greatservice and excellent member engagement throughout the year.

Bachelors Of Business Administration, Bachelors Of Business Administration

Activities and Societies: Intern for the Business Ethics Center Member of Business Ethics Bowl Team Women's Choir

Bachelor Of Business Administration (B.B.A.), Music Business

Activities and Societies: Business Ethics bowl team member

High School Diploma, General