As a seasoned Quality Assurance and Operations professional with 35 years of experience in the food service industry, I’ve dedicated my career to elevating brand standards, food safety, and operational excellence. My expertise spans national and international brands like Carvel, Cinnabon, and Friendly’s, where I’ve consistently implemented rigorous audits to ensure compliance and enhance guest satisfaction.Throughout my career, I have successfully:Elevated food safety standards by 12.6% across multiple franchises, resulting in improved compliance and guest satisfaction.Developed and implemented training programs for Franchise Business Consultants on Quality Assurance best practices.Led the establishment and execution of the QSC (Quality, Service, Cleanliness) program, enhancing inspection standards and efficiency.Authored industry-recognized articles on QA practices, contributing to thought leadership in the field.Tripled sales in some restaurants by improving guest service and employee morale through proper training and treatment, resulting in increased profits.In my role as a Freelance Quality Assurance Consultant and Quality Assurance Manager at GoToFoods (Carvel Ice Cream), I ensured compliance with food safety standards across over 300 domestic locations, coordinated product testing with independent labs, and promoted excellence through the QA Recognition program. My strong communication skills have enabled me to positively impact franchisees' business outcomes by emphasizing the importance of compliance and quality assurance.As a Franchise Business Consultant, I managed 55+ Carvel franchisees, driving business growth through improving marketing, operations, guest service, and sales & profits. I have consistently demonstrated an ability to boost sales and customer satisfaction through targeted initiatives and hands-on support.My diverse background includes a stint as a Sales Specialist in the Electrical Department at Lowe’s, where I provided exceptional customer service and managed inventory, as well as experience as a Freelance Video and Audio Engineer / Assistant Director at Anderson Productions, ensuring high-quality broadcast standards for live sports productions.I am passionate about maintaining the highest standards in food safety, quality assurance, and guest services, continuously striving to improve processes and outcomes. My goal is to leverage my extensive experience to contribute to the success of organizations dedicated to excellence in the food service industry.Feel free to connect with me.